Training & Client Support Analyst - 127432
#127432 Training & Client Support AnalystExtended Deadline: Fri 3/8/2024
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 1/10/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 1/19/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Job posting will remain open until a suitable candidate has been identified.
The Training & Client Support Analyst will work with Research Administration Project Teams, the Assistant Director of RA Training, Communications & Client Experience and Managing Director of Research Operations and Analytics to respond to help desk cases and review data to address training gaps and provide opportunities for coaching and reinforcement.
The Training & Client Support Analyst will also assist with additional research administration training and communication needs, including scheduling and coordinating training sessions, develop training materials, webinars, knowledge based articles and periodically leading training activities/exercises under the direction of the Managing Director of Research Operations and Analytics and/or the Senior Training & Client Support Analyst.
The Training & Client Support Analyst offers high level assistance and client support to UC San Diego's electronic research administration systems which support campus-wide business applications.
The Office of Contract & Grant Administration at University of California, San Diego, is committed to actively promoting our Principles of Community and continually advancing equity, diversity, and inclusion within all levels of our organization. In line with the goals of UC San Diego’s Strategic Plan for Inclusive Excellence supporting a diverse faculty, staff, and student body and fostering a positive and welcome climate where all are valued, we strongly encourage candidates from underrepresented communities to apply.
Degree in Instructional Design, Cognitive Science, Business, Education, Public Administration or Project Management, and two years of experience in training, or equivalent combination of education and experience.
Skill in professional quality adult instructional design, development and/or delivery.
Familiar with current training programs and trends.
Experience developing and administering formal technical training to users at a variety of levels. Ability to conduct escalated, broad technical support including software tests, analyzing test results, and producing reports of conclusions and recommendations.
Working knowledge of conducting needs assessment. Applied knowledge in identifying and assessing training needs.
Good analytical skills to understand how business needs can be addressed through the design and delivery of training programs.
Good verbal, written and interpersonal communication skills and good presentation skills. Ability to speak effectively in public to diverse audiences. Skill in conceptualizing and developing theoretical and practical frameworks that describe complex ideas in understandable, usable ways.
Ability to express complex or technical content in understandable terms, and specifically skilled in writing and developing content for the web. Skilled in the proofreading, editing, content style, flow, and tone of informational materials.
Skill in negotiating and exchanging ideas with others and to arrive jointly at decisions, conclusions, or solutions. Must have ability to motivate and maintain good morale and productivity and create and maintain team spirit and harmony.
Effective interpersonal skills to work with both technical and nontechnical personnel at various levels in the organization.
Demonstrated problem-solving skills. Ability to elicit and communicate technical and non-technical information in a clear and concise manner. Demonstrated judgment to delegate/escalate issues appropriately.
Demonstrated ability to work independently and under pressure, to manage multiple concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness.
Demonstrated skill in conducting research for development and evaluation of training projects, courses, and instructional resources.
U.S. person status is required for this position in order to comply with the Arms Export Control and Export Administration Act. U.S. persons are U.S. citizens, legal permanent residents as defined by 8 U.S.C. 1101(a)(20) or protected individuals as defined by 8 U.S.C. 1324b(a)(3).
Job offer is contingent upon satisfactory clearance based on Background Check results.
Pay Transparency Act
Annual Full Pay Range: $61,800 - $108,000 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $29.60 - $51.72
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.