Student Employment Programs & Peer Advisor Officer - 127100
#127100 Student Employment Programs & Peer Advisor OfficerExtended Deadline: Wed 2/28/2024
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 12/15/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 1/3/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Job posting will remain open until a suitable candidate has been identified.
Enrollment Management (EM) is a multi-unit department within the Office of the Executive Vice Chancellor-Academic Affairs. The Unit is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer of the University. EM is comprised of multiple high-profile, core functional units including: the Office of Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Enrollment Management Technology Services (EMTS), Cal-SOAP, Creative Services, Enrollment Analytics, and the Business Office. EM’s core functions oversee undergraduate admissions and student outreach, continuing student enrollment management, and financial aid and scholarship management.
The Financial Aid and Scholarships (FAS) Office works collaboratively with the rest of Enrollment Management and other campus partners to support students from their recruitment, initial enrollment and through degree completion. The office works to ensure all admitted and continuing students have adequate financial resources available to attend UC San Diego. The FAS Office administers over $550 million in support to undergraduate students and $15 million to graduate/professional level students (excluding Health Sciences). About 70% of undergraduates receive some form of support, with this number growing each year. The staff provides outreach services, counseling, eligibility and verification determination, budgeting, awarding, and reconciliation of payments for federal, state, and university reporting.
Under the general supervision of the Deputy Director, the Student Employment Programs and Peer Advisor Officer is an innovative leader with a high degree of Financial Aid administration knowledge and recognized expertise in specific areas including Work Study, College Corps (CC), the Learning Aligned Employment Program (LAEP), and all other aid-based student employment opportunities for undergraduate students.
In addition, the Student Employment Programs and Peer Advisor Officer is responsible for the FAS Student Peer Advisor Program, including the recruitment, training, supervision and management of those student employees. In this role, the incumbent is expected to formulate and implement strategies, policies, and procedures with a high degree of autonomy. The Student Employment Programs and Peer Advisor Officer specializes in the training and supervision of student assistants, creates and maintains their work schedule each quarter, provides training and instruction on frontline customer service related duties, actively plans, develops, implements, coordinates virtual and in-person counseling, and outreach efforts while remaining flexible and demonstrating a supportive team attitude.
Cover letter required for a complete application.
Bachelor's degree in related area or 5 or more years of financial aid experience.
Demonstrated experience and skill to routinely monitor production and quality of work being produced by student staff and set performance standards, observing behavior, providing objective feedback, counseling, and effective leadership/coaching/mentoring. Demonstrated experience and skill to assess student staff capabilities and workloads and redistribute when necessary. Demonstrated experience and skill to teach/train student staff in all aspects of job duties/responsibilities.
Advanced knowledge of policies, regulations, and practices for awarding financial aid; specialized knowledge of particular programs. Specialized knowledge of College Corps, Learning Aligned Employment Program (LAEP) and federal Work-Study policies.
Advanced knowledge of advising and counseling techniques. Demonstrated ability to interpret, communicate, and advise upon federal and state financial aid policies, guidelines, and regulations. Must have excellent presentation skills when speaking in a large group setting.
Ability to interpret complex policies and develop procedures to ensure compliance. Experience administering forms of student aid related to employment, volunteer, or career advancement opportunities.
Advanced ability to assess processes and implement improvements. Excellent interpersonal skills. Strong social perceptiveness abilities. Demonstrated advanced ability to analyze, make recommendations for improvements, and implement processes related to quality control. Advanced ability to effectively communicate necessary process improvements to stakeholders.
Advanced knowledge of University policies, processes, and procedures. Thorough knowledge and understanding of the mission of the University and the integral role of student employment programs in student recruitment and retention.
Working knowledge of packaging policies and practices.
Ability to calculate and reconcile financial aid with attention to detail and accuracy.
Organizational skills and ability to prioritize work and meet deadlines.
Project management skills. Advanced written and verbal communication skills. Active listening, persuasion, and negotiation skills. Possesses advanced customer service orientation skills. Ability to schedule and monitor a multitude of project-related tasks, perform a number of different tasks simultaneously, and respond to inquiries rapidly without sacrificing attention to detail while maintaining accurate records and quality output, and meeting deadlines.
Advanced proficiency with standard office software as well as internet and email applications. Thorough knowledge of common University specific computer application programs.
Experience using complex databases; ability to define specifications for database programming. Proficiency manipulating and analyzing large volumes of data. Advanced knowledge of common University-specific computer application programs. Strong knowledge and understanding of databases and external financial aid systems (EdConnect, COD; NSLDS, CPS, Web Grants, ELM) and experience with document management and imaging systems.
Advanced problem identification, critical thinking, and problem-solving skills; judgment and decision-making ability.
Available to work evenings/weekends during peak periods; domestic travel expected.
Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.
Job offer is contingent upon a satisfactory clearance based on background check results.
Must be prepared to provide the best customer service and student support experience to all stakeholders.
The ideal candidate must be committed to the principles of access and diversity at a public institution of higher education.
Cover letter required for a complete application.
Pay Transparency Act
Annual Full Pay Range: $74,300 - $134,500 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $35.58 - $64.42
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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