Job Description

Payroll Title:
Information Services
Salary Range
Commensurate with Experience
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#111464 Sr. ServiceNow Developer - Remote

Initial Review Date: Mon 1/3/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

Special Selection Applicants: Apply by 09/13/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Candidates hired into this position will have the option to work remote.

This position will remain open until filled.


Under direction of the Manager of ITSM, responsible for managing and maintaining the UC San Diego Health ServiceNow application for Information Services. Works with other UC San Diego Health departments to assess current state processes and tools to define ServiceNow requirements, and develop, configure and maintain the ServiceNow platform in order to support these requests. Responsible for the delivery of end-to-end solutions within ServiceNow, including architecting technical implementations of IT and business processes, and coordinating those efforts with IT Management and UCI SN administrators. Serve as the lead in loading, manipulating and maintaining data between ServiceNow and other systems.

Primary Responsibilities:

Serves as the primary point of escalation for the Health ServiceNow team. Ensures system stability, integrity and compliance. Mentors Junior Developer(s) to ensure quality of work and serves as a technical team lead. Develops ServiceNow software solutions and Service Portal pages using JavaScript, AngularJS, Bootstrap, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS. Analyze, understand, and provide requested enhancements to existing ServiceNow applications. Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis. Facilitate and support the rollout of new applications and enhancements in ServiceNow. Advise functional and administrative teams on design, development and overall ServiceNow best practices. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.


  • Nine (9) years or more of related experience, education/training combination of ServiceNow and applications development; OR a Bachelor’s Degree in related area plus five (5) years of related experience/training combination of ServiceNow and applications development.


  • ServiceNow Administrator Certificate.
  • Experience with REST API development.
  • Knowledge of Lean Six Sigma and project management methodologies.
  • Excellent project leadership and management skills.
  • Experience in a healthcare environment.


  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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