Job Description

Payroll Title:
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Commensurate with Experience
Torrey Pines Center South
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Days, 8 hrs/day, Monday - Friday

#110708 Senior ServiceNow Developer

Initial Review Date: Thu 1/6/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UC San Diego Policy will not allow this position to receive work visa sponsorship.

Fully remote or Hybrid work will be considered.


UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County. Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).

Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what’s right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego’s Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

Workplace Technology Services (WTS) is responsible for adopting, deploying, and maintaining campus-wide workplace services for faculty, staff, and students. This includes email, calendaring, web content management, signature, mobile technologies, collaboration services, and business intelligence.

The Service Management Tools team is responsible for providing world class service through ongoing maintenance and development of systems and tools supporting case management, project management, collaboration, and other processes and functions. This team will configure and support new and existing features for ITS, partners, and customers.


This position serves as the technical platform lead of a large instance of ServiceNow in support of both ITS and distributed units across the campus. The incumbent is expected to provide experienced architectural guidance and well-informed best practice recommendations. Currently deployed modules include Customer Service Management, service portal, asset, change, knowledge, request catalog, performance analytics, and custom apps.

  • Responsible for maintaining a high level of operational excellence across the ServiceNow applications.
  • Responsible for configuring ServiceNow modules and applications and providing mentorship to other ServiceNow platform developers.
  • Works closely with the business units and IT teams to understand functional requirements and how ServiceNow can support best in class enterprise case and service management processes. We have a vision of developing an enterprise toolset that will drive automation, best practice, and innovation for all those we support.


  • Advanced skills associated with programming design, modification and implementation. Advanced knowledge of secure software development. Ability to create software specifications. Demonstrated experience administering ServiceNow environments (typically two to four (2 - 4) years min.) and experience in scripting and custom/scoped applications in ServiceNow.

  • Advanced knowledge, skills and abilities associated with system problem identification and resolution. Knowledge necessary to design, set up, operate and correct malfunctions involving technology systems. Experience in incident response and digital forensics, including data collection, examination and analysis. As it applies to enterprise service and case management platforms and toolsets (ServiceNow, SalesForce, Atlassian, etc.) and the integrations between them.

  • Advanced knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs. Knowledge of SDLC, Lean Six Sigma and ITIL.

  • Familiarity with logical data design and data mapping or data conversion. Experienced in transforming data through scheduled loads as well as API connections.

  • Knowledge and understanding of the relationships and integrations via Active Directory and other identity management systems, APIs, and other tools.

  • Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications:

  • Certified System Administrator
  • Certified Implementation Specialist
  • Certified Application Developer
  • System Administration Advanced

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce. This position is eligible for full: - Health/Dental/Vision Insurance- Vacation/Holidays - Life Insurance- UC Retirement Plan.

For more information about UCSD Benefits visit - and UCSD Work/Life visit

To calculate an approximate value of the UC Total Compensation package, please click here:


  • Job offer is contingent on clear background check.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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