Senior Guest Services Representative - 134164
Job Description
#134164 Senior Guest Services Representative
Filing Deadline: Thu 2/6/2025UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 01/28/2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 02/06/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position requires ability to work weekends and holidays, and to have a flexible schedule to cover day/evening shifts as needed.
DEPARTMENT OVERVIEW
Birch Aquarium at Scripps is a non-profit exploration center for Scripps Institution of Oceanography at UC San Diego. The aquarium showcases over 60 habitats of fish and invertebrates. The interactive museum features research discoveries by Scripps scientists and engages visitors of all ages.
Our goal is to promote conservation efforts that protect our ocean planet. We educate visitors on how our world works and inspire them to become stewards of the planet. Our conservation efforts are based on scientific research, and we aim to connect people with nature and with a shared sense of responsibility to care for our planet Earth.
Website: aquarium.ucsd.edu
Location: 2300 Expedition Way, La Jolla, CA 92037
DESCRIPTION
Provides superior customer service to all aquarium guests; including donors, members, and the general public. As a Senior Guest Services Representative will perform functions including greeting guests, proactive guest service & guest recovery, inspecting guest accessible areas, answering phones, responding to aquarium information emails, selling general admission tickets, selling premium experiences, making reservations, receiving deliveries, checking in groups, providing administrative support for Guest Services management, and being a role model & resource for other members of the Guest Services unit. Provides coverage for frontline functions including ticket booth cashier, ticket taker, greeter, guest ambassador, crowd control, special events or other duties as assigned per operational needs. Supports the membership program to sell new memberships, process renewals, upgrade levels, and provide accurate record keeping. Performs cashier duties including opening, balancing, and closing of the POS (point of sale) register while adhering to all university cash handling policies. Reports any safety issues, guest needs, or unusual circumstances to the Guest Services management team. In the absence of a Guest Services management person, or as assigned, will provide opening and closing operational support for the unit.
QUALIFICATIONS
Ability to provide best in class customer service demonstrating patience, professionalism and kindness in all interactions with guests and colleagues. Serve as an ambassador for the Birch Aquarium and its mission.
Experience with POS systems for membership and ticket sales; experience with credit card transactions/reporting experience.
Cash handling experience.
Prior customer service related experience.
Excellent communication skills with ability to interact positively with a diverse group of people.
Strong interpersonal skills, including tact and diplomacy and a cooperative attitude both with co-workers and the general public.
Must possess tact, flexibility, patience, and diplomacy. Excellent customer service, telephone and interpersonal skills.
Demonstrated problem solving skills with ability to exercise good judgment.
Ability to work well under pressure. Ability to interact well with large numbers of people and a variety of personality types.
Ability to work independently, to organize, and to prioritize workload effectively.
Proven ability to comply with detailed procedures and policies.
SPECIAL CONDITIONS
Job offer contingent upon successful completion of a background check.
This position is required to work weekends.
Alternative work schedule and overtime may be required during peak periods such as extended hours, holidays, weekends, and evening events.
Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) training will be required. Must meet CANRA compliance requirement per California Child Abuse and Neglect Reporting Act ("CANRA," Penal Code sections 11164-11174.4).
Pay Transparency Act
Annual Full Pay Range: $33,900 - $72,996 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $16.24 - $34.96
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online