Residential Services Assistant - 133526
Job Description
#133526 Residential Services Assistant
Filing Deadline: Fri 1/3/2025UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 12/09/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 12/18/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position has a hybrid work schedule, 4 days onsite & 1 remote.
DEPARTMENT OVERVIEW
Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.
As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.
POSITION DESCRIPTION
Under the supervision of the Graduate and Family Housing Manager, the position serves as the front desk customer service representative and is responsible for day-to-day operational procedures. Maintains occupancy records and changes, enforces student eligibility, and tracks resident accounts taking appropriate action as necessary. Excellent communication, customer service and telephone skills required for heavy contact with staff and vendors. Must drive university vehicle (or electric cart) to inspect units. Assists and performs other administrative staff duties during staff absences, shortages, breaks or when requested by supervisor. Will have general receptionist duties.
QUALIFICATIONS
Experience as an administrative assistant in a residential life/leasing office setting.
Demonstrated ability to answer, screen, and direct calls/visitors and take complete, accurate messages.
Experience with computer software's including, but not limited to, Microsoft Word, Power Point, Outlook, Publisher and Excel and ability to learn new software programs.
Experience maintaining filing systems for rapid/easy retrieval by self or others.
Effective interpersonal and verbal communication skill with the ability to clearly, courteously, and diplomatically communicate information to a diverse group of people (including students, parents, staff, and the community) in person, on the telephone, and via e-mail in a professional manner.
Demonstrated ability to work under pressure, with frequent interruptions while performing multiple tasks
Demonstrated ability to exercise discretion, tact and diplomacy in handling sensitive matters and maintaining strict confidentiality.
Ability to initiate and track various issues and follow-up to ensure timely completion of projects.
Demonstrated knowledge of proofreading, grammar, punctuation, spelling and standard business formats.
Demonstrated ability to work both independently and in cooperation with others to accomplish assigned tasks.
Experience operating standard office equipment (e.g, copier, printer, fax machine).
SPECIAL CONDITIONS
Must have a valid California Driver's License, good driving record, and participate in the DMV Pull Program, if using UC vehicle.
May be required to work occasional overtime including some weekends.
May be required to work alternate work hours and shifts, including weekends.
Background check required.
Pay Transparency Act
Annual Full Pay Range: $33,900 - $72,996 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $16.24 - $34.96
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
Application Instructions
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