Practice Support Specialist - Per Diem - 113849
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#113849 Practice Support Specialist - Per DiemFiling Deadline: Fri 1/21/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 01/11/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/21/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This is NOT a remote or work-from-home position. This position will be onsite.
Under the supervision, the Practice Support Specialist is responsible for customer service, registration, appointment scheduling, and insurance verification for Oncology services.
Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments, and securing authorization for scheduled services. Completes registration for new or established patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization and referrals when scheduling appointments. Interviews patients via telephone to obtain demographic and financial information necessary to secure patient accounts. Verifies insurance eligibility for outpatient services on all Third-Party Payers by utilizing various automated eligibility systems. Operates Epic system to gain and input information.
The Practice Support Specialist works closely with clinical staff and faculty and has excellent customer service and communication skills to communicate clearly both verbally and in writing. Responsibilities emphasize quality customer service. Other related duties as assigned.
Three (3) years of related experience in a large complex healthcare setting.
Call Center experience.
Knowledge of third-party payors including federal, state, and private health plans.
Experience updating registration.
Possesses problem-solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
Demonstrated computer skills and be able to work between multiple systems during calls.
Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
- Experience with media manager software/Epic.
- Must be able to work various hours and locations based on business needs.
- Must be available to work on-site, Monday - Friday, from 8:00 a.m. to 4:30 p.m.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.