DESCRIPTION

The Clinic Manager of the Division of Plastic Surgery supervises clinic operations, spanning multiple providers, clinics and/or practices. Subordinates include clinical staff involved with operational functions of the clinic. Oversight of clinic areas such as practice revenue management, billing systems, and procedures, tracking product inventory, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the Division Chief. Responsibilities include all aspects of clinical, supervisory, and administrative support duties necessary to promote the goals of UC San Diego Health Plastic and Reconstructive Surgery Clinic Services.

The Physician Group leadership position will require the selected candidate to develop a deep understanding of the Plastic Surgery sub-specialty practices (aesthetics, microsurgery, etc.) and work within the physician group leadership structure in collaboration with Department of Surgery leadership, the Division Chief and Clinical Medical Director to optimize workflow and access to care. The selected candidate will assist with the deployment of appropriate clinic staffing resources to avoid interruptions of the Plastic Surgery clinic operations.

This position assumes HR responsibilities of the directly supervising clinic staff, ensuring staff competence, evaluating staff, counseling staff including disciplinary actions, staff development, rewards and recognition, timekeeping, attendance logs, manage time-off requests, screening potential new clinic hires and assisting with the interviewing and hiring of new clinic employees. Must possess a clear understanding of UCSD Ambulatory Care's organizational goals and initiatives to improve our patient's experience and to ensure delivery of safe, effective, timely and high-quality care. This position will coordinate with surgical vendors and hospital administration to order supplies such as implants, sizers, skin products, injectable, etc. Will work with revenue cycle and division team to prepare monthly and annual reports.

Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and/or external marketing activities. Management levels may include oversight of clinical patient care.

Manages clinic operations, typically spanning multiple providers, clinics and/or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems, and procedures, facilities, and safety procedures, registration, new patient coordination, scheduling, medical records storage, and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.

MINIMUM QUALIFICATIONS

• Eleven (11) years of related experience, education/training, OR a Bachelor’s degree in related area plus seven (7) years of related experience/training including four (4+) or more years in healthcare operations.

• Experience and proven success in clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.

PREFERRED QUALIFICATIONS

• Experience in surgery/plastic surgery operations management is highly desired.

• Expert knowledge of data management tools such as Tableau, Press Ganey, SharePoint, etc.

• Knowledgeable in cosmetic and surgical terminology.

• Experience in and knowledge of aesthetic/cosmetic equipment, products, and trends is a plus.

• Private practice and/or academic healthcare setting experience is a plus.

• Previous electronic medical record experience, preferably EPIC.

• Broad range of knowledge in ICD-10 and CPT coding and pricing, and fee schedule principles.

• Knowledge in self-pay collections, third party carrier billing guidelines; commercial insurance/contracts, HMO, PPO, Medicare, Medi-Cal, CHAMPUS-TRICARE, CMS, GHPP, CCS billing.

• Retail product management experience is a plus.

• Ability to build and maintain productive relationships with industry representatives.

• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.

• Project management experience and Lean Training a plus.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.