Job Description

Payroll Title:
Hiring Pay Scale
$90,000.00 - $165,000.00 / Y
La Jolla Ambulatory Clinics
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday- Friday

#129038 Practice Manager - Head and Neck Surgery

Initial Review Date: Wed 4/10/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 04/01/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 04/10/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The Clinic Manager of the Voice & Swallowing Center within the Department of Head & Neck Surgery (HNS) oversees clinic operations for new clinic in La Jolla, managing multiple providers, clinics, practices, and the service line of Head and Neck Surgery. This role includes supervising clinical staff involved in the operational functions of the clinic, ensuring efficient and effective patient care delivery.

Responsibilities include, but are not limited to:

  • Manage clinic operations across multiple provider types and locations, utilizing a service line management, and local clinic management approach.
  • Supervise clinic operations Monday - Friday 8am-5pm, with pre-and-post clinic hours as needed, ensuring we have sufficient resources to meet our patients needs.
  • Manage UC San Diego Health’s alignment goals including patient access, experience, quality, engagement, and efficiency - in addition to HR functions, financial performance, revenue cycle, coding and billing, procedures, inventory, facilities, patient safety, and patient coordination.
  • Supervise direct patient care staff, such as medical assistants, RNs, and Speech Language Pathologists (SLPs), in dyad partnership with the SLP Manager, Clinic Medical Director, and Department Chair of HNS.
  • Promote the goals of UC San Diego Health, the Department of Head and Neck Surgery, and the Voice & Swallowing Center through strong dyad partnership, in alignment with UC San Diego Health’s Mission, Vision, and Values.
  • Develop a deep understanding of Head and Neck Surgery sub-specialty services and collaborate with the UC’s, UCSDH, and departmental leadership.
  • Implement the 5-year approved strategic plan, including the opening of a new center in La Jolla, CA, hiring new staff, expanding ambulatory services, and meeting access, experience, quality, and efficiency metrics.
  • Assume HR responsibilities for clinic staff, including annual staff evaluations, counseling, disciplinary actions, staff development, and recognition.
  • Coordinate with surgical vendors and hospital administration to order necessary supplies for direct patient care
  • Work with revenue cycle and division teams to prepare monthly and annual reports to sustain and improve the financial success of the center and department.
  • Work with care team members, infection control, and ambulatory nursing to ensure endoscopic quality processes are followed to ensure safe patient care.
  • Lead Lean huddles and initiatives with direct care team, across surgical specialties, and push alignment goals across scope of practice.
  • Other business needs, as needed.


  • Eleven (11) years of related experience, education/training, OR a Bachelor’s degree in related area plus seven (7) years of related experience/training including four (4+) or more years in healthcare operations.

  • Experience and proven success in clinic/center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.

  • Effectively manage multiple priorities in a fast-paced, dynamic environment.


  • Experience in Surgical clinic or Otolaryngology operations management is highly desired.
  • Expert knowledge of data management tools such as Tableau, NRC, Press Ganey, MS Teams, Word, Excel, PPT, SharePoint, etc.
  • Project management experience and Lean Training a plus.
  • Knowledgeable in Laryngology terminology.
  • Private practice and/or academic healthcare setting experience is a plus.
  • Previous experience in management of endoscopic procedures.
  • Previous electronic medical record experience, preferably EPIC.
  • Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
  • Strong leadership, communication, and interpersonal skills.


  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $101,200 - $192,200 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $48.47 - $92.05

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit:
For the University of California’s Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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