Job Description

Payroll Title:
Hiring Pay Scale
$27.79 - $34.54 / Hour
Greenwich Drive
Appointment Type:
Appointment Percent:
EX Contract
Total Openings:
Work Schedule:
Days, 8 hour shifts, Monday - Friday

#128910 PFS Senior Billing and Follow Up - Hybrid / Remote

Extended Deadline: Fri 5/24/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 04/10/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 04/22/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.


San Diego Health's Revenue Cycle department supports the organization's mission to deliver outstanding patient care and to create a healthier world - one life at a time. We are a diverse, patient-focused, high-performing team with a commitment to quality, collaboration, and continuous improvement that enables us to deliver the maximum standard of care to our patients. We offer challenging career opportunities in a fast-paced and innovative environment and we embrace individuals who demonstrate a deep passion for problem-solving and customer service.

The Patient Financial Services (PFS) Senior Billing and Follow Up Representative is responsible for performing hospital billing and follow up functions and related activities in support of the revenue cycle and in accordance with applicable Federal, State and local standards, guidelines and regulations. These responsibilities include but are not limited to: resolving claim edits and related errors to produce clean and accurate billing, following up on unpaid claims in an effort to determine the root cause/status of the delayed payment and for tracking/trending delay issues.

The PFS Sr. Biller is also responsible for tracking/trending and resolving denial issues for assigned payer and/or assigned service line. The PFS Sr. Biller must possess extensive knowledge in Insurance billing, including a wide range of knowledge surrounding ICD10, CPT, HCPCS and other coding principles. The PFS Sr. Biller must also possess general knowledge of medical/surgical terminology, and general knowledge of accounting and reimbursement principles. The PFS Sr. Biller must possess extensive knowledge of the field requirements related to insurance billing documents and claim forms (especially UB04 hospital billing claim form). The PFS Sr. Biller is responsible to work system generated claims, edits, record requests, resolve denial issues and credit balance accounts. Job standards are expected to be performed at an expert level. The PFS Sr. Biller/Follow up Rep may be required to provide job shadow knowledge sharing with new hires after training, during the new hire onboarding process.


  • HFMA Certified Revenue Cycle Representative (CRCR) within 6 months of hire date.

  • Minimum of 4 years of hospital billing and collection experience. Experience must include hospital billing and follow up, including knowledge of billing regulations (government and/or commercial payer billing requirements), as well as knowledge of reimbursement/collections protocols. Experience may be substituted with 4 year degree/education and 1 year experience in a hospital billing environment.

  • Experience with hospital billing and collections, including specialty billing, reimbursement follow up, denial and claim rejection trending and follow up.

  • Experience working with hospital billing information systems.

  • Demonstrated understanding of the principles of hospital billing (including UB04 field requirements, Revenue Code Requirements, NUBC standards, and so forth), knowledge of how to research payer billing requirements to promote billing compliance.

  • Knowledge of medical insurance state and federal rules and regulations related to hospital billing requirements.

  • Knowledge and ability to comprehend hospital billing payer contracts and reimbursement methodologies, including but limited to: per diem reimbursement, case rate, DRG, fee schedule, stop loss reimbursement.

  • Demonstrated knowledge of medical terminology, CPT, ICD-10, HCPCS, and modifier codes, including impact on coverage and reimbursement.

  • Demonstrated ability to apply principles and best practices of customer service and courtesy during all types of customer interactions, including in-person and telephone.

  • Demonstrated ability to independently apply problem analysis and resolution principles, and situation response guidelines, to appropriately take actions and resolve hospital billing concerns with minimal direction.

  • Demonstrated ability to communicate and problem-solve issues professionally and effectively with individuals at all levels of the organization. Demonstrated ability to effectively communicate and escalate unresolved hospital billing concerns to management.

  • Demonstrated ability to pay attention to details and follow through independently.

  • Demonstrated ability to communicate.

  • Effectively - both verbally and in writing.

  • Demonstrated proficiency in use of Microsoft Office applications (including Outlook, Skype/Lync, Excel, Word)


  • Hospital Medicare billing and AR follow-up experience.

  • Advanced hospital dialysis billing and AR follow up experience.


  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $59,759 - $74,291 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $28.62 - $35.58

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit:
For the University of California’s Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online