DESCRIPTION

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the expansion/development of a student health and well-being center, and the transformation of existing departments, under the oversight of the executive director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS) and SHW Administration.

Student Health Services provides quality medical services to meet the diverse needs of UCSD students including primary care, urgent care, women’s health, sports medicine, transgender care, behavioral health, travel care, nurses clinic and optometry. Laboratory, pharmacy, and x-ray services are available on-site to facilitate the care of students. SHS provides quality medical services to meet the diverse needs of over 43,000 UCSD students (undergraduate, graduate and professional students) including primary care, urgent care, women’s health, sports medicine, transgender care, behavioral health, travel care, nurses clinic, and support services such as optometry, laboratory, pharmacy and x-ray services. SHS staff consists of a diverse team of physicians, nurse practitioners, registered nurses, social workers, pharmacists, x-ray technologists, clinical laboratory scientists, medical lab assistants, optometrists, opticians, medical assistants, health educators, administrative and other healthcare professionals. SHS provides integrated clinical services to address the medical needs of the individual students, as well as to foster the well-being of the students as a whole person. In addition, SHS oversees the public health needs of the campus community. SHS is accredited by the Accreditation Association of Ambulatory Health Care and is fully committed to self-examination, peer review and quality control, through the utilization of data, outcome, and patient experience measurements.

The Medical Group Office Assistant (MGOA) is the initial point of contact for patients coming in to the Group Clinics, Urgent Care and the main entrance reception. The MGOA with float between primary care, urgent care and the main entrance as needed. In collaboration with clinical staff, greets and assists in the delivery of care to patients. The MGOA manages patient flow from check-in to check-out. The MGOA provides support to general administrative functions including verification of patient’s insurance eligibility, scheduling appointments, clinical procedures and tests using the computerized scheduling system, manages a multi-telephone line system and takes accurate messages, while maintaining patient confidentiality. At the time of patient visit, assigns a primary care provider. Arranges and manages physician referrals. Guides patients in accessing various services at Student Health Services. Coordinates professional staff schedules. Demonstrates excellent customer service skills in mediating patient complaints. Cleans, disinfects and stocks patient care waiting areas. Serve as Pharmacy cashier and provide customer service for Student Health Services. Process customer prescription and non prescription purchases on a credit card terminal. Make transaction adjustments, run settlement reports, and reconcile receipts. Assist patients with selecting and purchasing non-prescription pharmacy items with direction from a Pharmacist. Maintain stock of non-prescription merchandise and notifying Pharmacist of items to be replenished. Maintain a clean and orderly work environment. Greet and assist patients and staff in person and via phone calls in a helpful and professional manner. Assists in other areas of the clinic as needed or assigned.

MINIMUM QUALIFICATIONS

• Experience in front office outpatient healthcare facility.

• Demonstrated active listening skills and ability to act upon patient’s concerns with a caring demeanor. Ability to deal with patient issues regarding sexuality without expressing personal bias or value judgment.

• Strong organizational skills with ability to prioritize tasks and meet established deadlines. Ability to work under pressure calmly and efficiently, coping with variable workloads, and keep track of many diverse activities, requests and directions simultaneously.

• Knowledge and experience using computerized patient scheduling systems. Demonstrated experience in using electronic medical records and understanding of medical record management.

• Knowledge and experience in coordinating physician referrals and scheduling of clinical procedures & tests.

• Demonstrated experience and competency with standard business equipment, multi-line telephone system, computer technologies and a variety of software including system and networking software, Microsoft Office suite, email and a variety of web-based programs and browsers, with the willingness and ability to update and increase skills as needed to meet the goals of the unit and the division.

• Skill and ability to keep accurate detailed records.

• Ability to communicate clearly and accurately both verbally and in writing, including knowledge of proper business formats, grammar, spelling and punctuation. Excellent interpersonal skills, using tact and diplomacy in order to interact effectively in person or by telephone, with all levels of professional staff and a diversity of patients.

• Ability to take initiative and responsibility for assigned functions and carry tasks through to completion.

• At all times adhere to UCSD Health Medical Center (C.A.R.I.N.G.) Standards of Performance, and demonstrate the characteristics of professionalism in attire, attitude, conversation, behavior and attentiveness to others. Uphold the UCSD Principles of Community and promote a positive and collaborative team environment. Ability to adhere to and practice the mandatory University Core Values & Safety Standards of performance.

• Knowledge of health information and medical terminology.

• Ability to accurately assess urgency of clinical problems and act accordingly.

• Ability to use discretion, maintain utmost confidentiality and comply with all requirements in use of computer systems and access to any and all patient, student, employee and University data, in electronic and hard copy formats, in compliance with University, state and federal guidelines, including, but not limited to Health Insurance Portability and Accountability Act (HIPAA) and Family Educational Rights and Privacy Act (FERPA)

• Complete and pass test/quiz for all required training assigned by UCOP, UCSD, SHS and SHW on a timely basis.

• Cultural competency in working with diverse populations including excellent communication skills and advocacy skills.

• Demonstrated ability to actively foster a positive, welcoming climate, and value, include and support all in the UC San Diego community. Demonstrated commitment to diversity, equity and inclusion to foster the best possible working and learning environment.

• Demonstrated commitment and ability to acknowledge, advocate and support the efforts to dismantle structural racism and divisive biases based on race, ethnicity, sex, gender identity, age, disability, sexual orientation, religion, and political beliefs.

• As appropriate, submit incident reports into the UCSD SHW Incident Report System, RL Datix or current system in use, to report near-misses, process problems or patient or employee  injury events. Attend required trainings and refreshers for use and proper steps to follow.

PREFERRED QUALIFICATIONS

• Experience working in a college environment with a college-age population.

SPECIAL CONDITIONS

• Employment is subject to a criminal background check and pre-employment physical.

• Must be able to work various hours and locations based on clinical and business needs.Occasional evenings and weekends will be required.