Job Description

Payroll Title:
PRODUCT DEV PROFL 3
Department:
CANCER CENTER/Kick it California
Hiring Pay Scale
$82,500 - $117,000 / Year
Worksite:
Greenwich Drive
Appointment Type:
Career
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Monday-Friday

#129775 Operations & Communications Manager - Hybrid

Filing Deadline: Tue 5/28/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 05/16/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 05/28/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Greenwich Drive and remote.

DESCRIPTION

Kick It California (KIC) provides free services to help people quit tobacco and nicotine. Established in 1992 as the California Smokers' Helpline, it was the first statewide, evidence-based, telephone-counseling service for smoking cessation in the U.S. Since then, it has expanded to provide services under two branded programs: KIC and Asian Smokers’ Helpline (ASQ). KIC & ASQ combined have a large operation that provides coaching and other services to help tobacco users stop.

KIC provides free cessation phone coaching in English and Spanish to more than 20,000 people annually across California, and quit services via web, chat, text, and mobile app. ASQ provides cessation phone coaching in Cantonese, Mandarin, Korean and Vietnamese to people across the U.S.

Both programs are operated out of UC San Diego’s Moores Cancer Center and are funded by multi-million-dollar state and federal grants. An internationally recognized tobacco researcher is the Principal Investigator. His team conducts intervention trials and population surveys related to tobacco control and prevention. In recent years, the team has expanded its work to cannabis research.

The Operations & Communications Manager will join a team of Service Delivery, Communications, Clinical, Research, and IT professionals responsible for maintaining and enhancing services across all programs and communications channels.

The Operations & Communications Manager's primary goal is to ensure that KIC and ASQ reach, attract, enroll, and serve their target audiences, while meeting contractual obligations to funding agencies.

Under the general direction of the Program Director, the Operations & Communications Manager oversees Communications, Outreach and Referral staff; and facilitates communication between the managers responsible for Service Delivery, Information Technology, Research, and Administrative Services.

The Operations & Communications Manager will be expected to obtain and maintain an understanding of the following key areas to ensure overall program health and to help identify areas for growth:

* Client experience - from initial client acquisition to services delivered across phone, web, chat, text, and mobile app; and the evaluation of each of those services.* Data - service volumes, client demographics, and quit outcome/satisfaction rates.* Technology - systems used for marketing and client service delivery.

Primary Responsibilities:* Regularly meets with managers responsible for Service Delivery and Information Technology to ensure an efficient and effective client experience.* Regularly reviews service data related to phone, text, chat, and mobile app to identify trends and make change recommendations to ensure a positive client experience and adherence to contractual deliverables.* Assists with conceptualizing new or enhanced technological products to improve services.* Independently develops and manages the implementation of short-term and long-term plans for outreach, marketing, and healthcare referral.* Supervises and provides work direction to 5-7 marketing, outreach, product management, and referral staff.* Writes, reviews, and edits marketing and client service materials.* Manages progress reporting to funders -- requesting data from research team, coordinating staff contributions, writing, reviewing, and submitting.* Creates and presents data-informed presentations to staff, funders, and partner organizations.* Participates in research by helping with research questions and implementation. Assists the Research Director in determining process indicators to be used to evaluate programs and services, reviews process data that have a bearing on studies or overall program evaluation and uses these data to determine the need for changes in resource allocation. Presents program results through promotions, meetings, and conferences.

MINIMUM QUALIFICATIONS

  • Seven years of related experience, education/training, OR a Bachelor’s degree in related area plus three years of related experience/training.

  • Broad knowledge of product development concepts, practices, standards and processes.

  • Demonstrated ability to identify key issues critical to the organization's need and the success of a desired product, service and enhancement.

  • Proven ability to research, collect and analyze information to use in determining product options or alternatives.

  • Strong organization and project management skills.

  • Strong oral communication skills to effectively convey and explain information.

  • Strong written communications skills to draft clear, concise documentation, reports and specifications.

  • Ability to lead, build consensus and promote the exchange of information among project team, internal and external constituencies.

  • Thorough knowledge of Microsoft Office Suite software.

  • Demonstrated experience using customer relationship management systems, like Hubspot, Salesforce, etc.

  • Ability to write and design presentations and reports for a variety of audiences.

SPECIAL CONDITIONS

  • Employment is subject to a criminal background check.

Pay Transparency Act

Annual Full Pay Range: $82,500 - $151,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $39.51 - $72.56

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).


If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational - or "bench-to-bedside" - research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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