DEPARTMENT OVERVIEW

Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 7 divisions, with over 700 career employees, 1000 to 1200 student employees and an annual operating budget greater than $200 million. HDH provides housing for approximately 18,000 undergraduates, grad students, faculty, staff and their families in over 400 buildings covering over 8 million sq. ft. HDH is in the midst of implementing an aggressive building plan which added 10,000 new beds in the next 10 years and will almost double our square footage by 2032.

Currently, HDH houses 38% of UCSD’s enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.

Housing/Dining/Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego’s Office for Equity, Diversity, and Inclusion strategic goals, Housing/Dining/Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

POSITION OVERVIEW

To act as a working team leader with responsibilities to include banquet service, catering deliveries, customer service, on-the-job training and quality control in a catering environment. Basic responsibilities will include any or all of the following: problem-solving in a timely manner, catering event management, customer service and complaints, staff shortages, equipment and personnel. Will follow established procedures in the absence of the supervisor. In coordination with their supervisor, will be responsible for banquet setup, customer service, controlling labor hours and event execution. Skill and knowledge to provide banquet service based on Catering department standards. May be assigned shifts as Event Lead, Event Manager, Service Expediter, Service Opener or Service Closer. May be assigned administrative tasks involved in processing banquet event orders.

QUALIFICATIONS

• Proven ability to communicate effectively with people of many diverse backgrounds, including students, staff, faculty, and guests.

• Demonstrated knowledge and ability to effectively utilize employees and equipment in daily routines as well as unforseen emergencies in a catering environment.

• Knowledge and skill in teaching and delegating of tasks to subordinates and effectively monitoring and evaluating their performance in a catering environment.

• Skill and ability to handle stressful situations, multiple deadlines and difficult people in a calm professional manner.

• Skill and background in culinary arts, with skill as a banquet server and skills to create and present food attractively.

• Has current California Driver's License with ability to maintain a good driving record through DMV report.

• Writing skills to communicate procedures, evaluations and recommendations to management.

• Demonstrated initiative to: 1) identify unit level problems and/or needs 2) develop solutions and/or needs proposals 3) and implement action plans with limited assistance and input.

• Mathematical, and accounting skills to accurately complete forms, and service records and understand reports in order to make recommendations and take appropriate actions.

• Demonstrated organizational skills to effectively manage time.

SPECIAL CONDITIONS

• Job offer is contingent upon satisfactory clearance based on background check results.
• Health codes require prescribed uniform, hair covering, and good personal hygiene.
• Catering event schedules require extreme attention to promptness and excellent attendance.
• Meal perquisite is required for all Food Service employees.
• Employees may be required to change work location on a daily basis as needed or for an indefinite time period.
• Must be able to work flexible hours to accommodate Catering schedule.
• Must possess a valid California Driver License and be able to maintain a safe driving record. Participation in the DMV pull program required.