Job Description

Payroll Title:
STDT SVC ADVISOR 2
Department:
CMPTR SCI & ENGNRNG
Hiring Salary Range
$52,000 - $56,000 /year
Worksite:
Campus
Appointment Type:
Career
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Mon. - Fri.

#115069 Master's Intake Advisor

Extended Deadline: Thu 5/26/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This is a two (2) year career position with the possibility of extension depending on the needs of the department.

UCSD Layoff from Career Appointment: Apply by 04/08/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 04/26/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Job posting will remain open until a suitable candidate has been identified.

DESCRIPTION

Department Overview:

The Computer Science and Engineering (CSE) department embodies the university's tradition of excellence as a world-class leader in computer science and engineering education and research. Ranked in the top 20 nationwide, the department is dedicated to research, education and overall excellence.

CSE has approximately 73+ faculty FTE, 20+ professional researchers, 45+ staff in career/casual titles, 300+ tutors, and 135+ TAs. There are over 1,900 undergraduate students enrolled in 3 majors, with annual enrollments of 25,000+. The department has a graduate education program with over 800 students (~300 PhD students and over 500 Master's students).

Position Overview:

Under the general supervision of the Master's Program Manager, the Master's Intake Advisor will provide a wide variety of academic and student services support for the Master's Program in the Computer Science and Engineering (CSE) Department. The incumbent provides intake advising for prospective Master's students (3,400+ applicants), including matters related to admissions into the department’s Master's programs (Master's and Integrated Bachelor's/Master's Programs). The incumbent will serve as the first point of contact for walk-in, phone-in, and email student traffic, consisting of current and prospective students, as well as faculty, and university administrative offices. The Master's Intake Advisor will assist with programmatic and academic advising to approximately 500+ Master's students. The incumbent will provide administrative support with day-to-day Master's Program operations, including data entry.

Cover letter required for a complete application.

QUALIFICATIONS

  • Bachelor's degree in related area and/or equivalent experience/training.

  • Knowledge of advising and counseling techniques. Knowledge of and experience in higher education. Knowledge of policies and procedures relative to Student Affairs. Theoretical and practical knowledge in curriculum administration to advise students on University/department program offerings, policies and procedures, and curricular requirements.

  • Experience in a high volume customer service or high public contact office environment with frequent interruptions.

  • Experience in or knowledge of administering student affairs issues related to graduate programs and curricula. Experience in analyzing academic records, materials, organizing information, and working with program directors and/or advisors.

  • Knowledge of University-specific computer application programs and pertinent databases. Experience working with student affairs record management systems/databases. Proven skill in developing and maintaining accurate, organized records, files and filing systems.

  • Skills in service orientation, organization, active listening, and critical thinking. Proven ability to effectively listen, advise and counsel students on University and Department program offerings, policies, procedures, curricular requirements. Sensitive to students needs and concerns; able to deal with stressful and unpleasant situations without losing composure.

  • Effective interpersonal and customer service skills (poise, listening, tact, diplomacy, patience, discretion, assertiveness) to effectively interact with students, staff, faculty and public, in-person, by telephone, and via e-mail. Ability to articulate complex program requirements to a variety of individuals with broad educational, cultural, and language backgrounds.

  • Knowledge of University processes and procedures. Understanding of University rules and regulations.

  • Excellent attention to detail and organizational skills. Ability to balance multiple and often conflicting priorities with deadline constraints and numerous interruptions. Demonstrated ability to successfully follow multiple tasks through to completion.

  • Ability in problem identification and reasoning. Ability to utilize independent decision-making skills. Demonstrated effective problem-solving skills; ability to identify, research and analyze complex situations, recommend solutions and determine action steps to be taken to effect resolutions.

  • Skills and knowledge to identify, gather, and analyze information (including statistical material) into meaningful reports and/or documents. Ability to analyze complex policies and regulations and exercise sound judgment in their application.

  • Ability to compile data and interpret academic material and adapting it for oral presentation and in a wide variety of written materials.

SPECIAL CONDITIONS

  • This is a two (2) year career position with the possibility of extension depending on the needs of the department.

  • Job offer is contingent on clear Background Check.

  • Occasional overtime and/or evenings/weekends may be required.

  • The California Child Abuse and Neglect Reporting Act ("CANRA"), Penal Code sections 11164-11174.4) requires certain professionals, known as "mandated reporters", to report known or suspected instances of child abuse or neglect to law enforcement. This position has been identified as a "mandated reporter.


Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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