Job Description

Payroll Title:
Fac Prac Medicine Specialties
Hiring Pay Scale
$29.30 - $36.45 / Hour
Perlman Clinic
Appointment Type:
Appointment Percent:
EX Contract
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday - Friday

#129135 Lead Practice Support Specialist - Med Specialties

Filing Deadline: Wed 4/17/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 04/05/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 04/17/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.


Under supervision, Lead Practice Support Specialist serves as a resource for patients, physicians, staff, and ambulatory practice managers. Performs a variety of advanced administrative duties in support of daily ambulatory operational services such as provider templates, procurement, training, report building, ensure clinic maintains service quality standards and adherence to ambulatory guidelines and facilitating of department meetings as assigned. Primarily oversees, provides leadership, and training for all front-end duties such as check in and check out, scheduling, registration, referrals, authorizations, patient administrative messaging, patient forms completion, co-pay collection, managing/monitoring petty cash drawer and other related duties as assigned.


  • A minimum of four (4) years previous related experience in a large complex healthcare setting.
  • Prior scheduling and template building experience.
  • Extensive knowledge of medical insurance, authorization and referral processes as well as institutional contract matrix and institutional processes.
  • Proven knowledge of third-party payors including federal, state, and private health plans.
  • Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
  • Proven ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
  • Excellent communication skills with the ability to communicate clearly both verbally and in writing.
  • Proficiency using Microsoft Applications i.e., Outlook Email, Outlook Calendar, Teams, Word and Excel, PowerPoint and Graphs. Proven computer skills and be able to work between multiple systems during tasks.
  • Strong organizational skills. Ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
  • High level customer service and team work.
  • Self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
  • Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, able to maintain strict confidentiality with experience applying good judgment and discretion.


  • Experience in an administrative lead role & front office administration.
  • EPIC-Cadence, EMR.
  • Experience in a fast-paced, multi-specialty clinic.
  • Bachelor’s degree.


  • Must be able to work various hours and locations based on business needs.
  • May be required to float to other sites to provide coverage as needed. Possible overtime.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $61,178 - $76,108 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.30 - $36.45

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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