Job Description

Payroll Title:
KOP Infusion
Hiring Pay Scale
$29.30 - $36.45 / Hour
Koman Family Outpatient Pavilion
Appointment Type:
Appointment Percent:
EX Contract
Total Openings:
Work Schedule:
Days, 8 Hour Shifts, Monday - Friday

#123266 Lead Infusion Scheduling Coordinator

Filing Deadline: Thu 6/29/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 5/22/2023 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 6/1/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Current UCSD Health employees who apply by 5/25/2023 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.


 Under the supervision of the Infusion Scheduling Supervisor, the Infusion Scheduling Lead oversees the Infusion appointment scheduling process in Epic, which are complex patient appointments. Takes a lead role in their area to ensure staff is trained and coached in the Infusion scheduling process. Assists in the development and improvement of the scheduling process in the Infusion Center. In conjunction with the Infusion Center and MCC Management team, establishes standards and procedures to maintain patient infusion schedules and identify opportunities for more efficient and greater patient care delivery related to appointments and scheduling. Acts as a liaison between Infusion Center staff, Moores Cancer Center, and UC San Diego fellow employees, i.e., Physicians, Case Managers, etc. Leads quality assurance efforts and serves as a front-line customer service representative for all scheduling issues and patient complaints/problem resolution in all clinic areas and the call center.

With the guidance of the Infusion Scheduling Supervisor, the Lead initiates and participates in improvement efforts that directly impact the practice. Meets regularly with Infusion Scheduling Supervisor to report on infusion scheduling, resolve issues, or work on improvement projects. Support Clinical Operations/Infusion Scheduling leadership in troubleshooting site specific staffing challenges. The Infusion Scheduling Lead is responsible for a variety of clerical duties in support of patient services within clinical and call center areas including; greeting patients, arriving patients for their appointments, registration updates, insurance and authorization verification, auditing billing documents, co-pay collection, answering patient phone calls, updating templates, and providing assistance, as needed. In addition, participates in the development of tip sheets, training documents, policies and procedures to optimize scheduling workflows and support the patient experience. Maintains a high level of professionalism in communicating with patients, subordinates, peers and physicians. Performs other lead duties as required.



  • Three (3) years Patient Access experience in large, complex healthcare environment.

  • Expert knowledge of Epic/Cadence.

  • Experience with insurance and authorization.

  • Demonstrated knowledge of third-party payors, including federal, state, and private health plans.

  • Medical terminology training or certificate. Oncology specific preferred.

  • Advanced knowledge of Infusion Scheduling/Oncology.

  • Medical terminology training or certificate.

  • Demonstrated problem-solving ability by using good judgment and applying these skills to customers and ensuring expectations are met.

  • Demonstrated ability to set priorities in order to meet established deadlines independently; skill to work effectively in a high-volume environment.

  • Highly proficient with MS Office: Excel, PowerPoint, Outlook, Word, etc.

  • Familiar with hospital patient access systems.

  • Superb customer service skills. 


  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

  • Monday - Friday work schedule with occasional weekend availability as required.

Pay Transparency Act

Annual Full Pay Range: $61,178 - $76,108 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.30 - $36.45

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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