Job Description

Payroll Title:
STDT SVC ADVISOR 2
Department:
EXTENSION
Hiring Salary Range
$23.95 - $28.89 / Hour
Worksite:
Other
Appointment Type:
Career
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Mon - Fri

#119040 International Student Services Advisor

Filing Deadline: Fri 10/7/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 09/27/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 10/07/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.

A cover letter is optional but strongly encouraged.

DEPARTMENT OVERVIEW

The Division of Extended Studies (DES) at UC San Diego is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, DES employs more than 1,000 active by-agreement instructors.

DES operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capability. DES also has a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. DES supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, DES operates two television stations, and a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.

As of Fall 2020, the University has assumed ownership of a major downtown center for which DES is taking full financial and programming responsibility. The 66,000-square-foot building will support a rich mix of campus-based and community programs reflecting the teaching, research, and public service mission of UC San Diego: classroom instruction, continuing education, arts, and cultural performances, civic events, and collaborative community projects.

POSITION OVERVIEW

Under the supervision of the International Student Services Operations Manager, The International Student Services Advisor counsels prospective and current international students, families, and stakeholders on a wide variety of programmatic, support, and immigration issues associated with UC San Diego, Division of Extended Studies (DES) International Programs. Provides exceptional customer service and resolves questions or concerns with the goal of turning inquiries into enrollments. Reviews and evaluates international students' requests and needs, and provide counseling and support in all program and service areas. Elevates tier 2 questions to more senior-level employees.

Prepares and completes registration and helps resolve enrollment discrepancies. Actively interact with program managers to stay current on program changes and to communicate frequently expressed student questions or concerns. Participates as an integral member of a team by assisting in high-priority projects and general service operations, and by contributing ideas and input on methods to improve services. Cross-trains in other administrative, program, or service functions to learn their procedures, and to provide professional assistance. Maintains effective and positive working relationships with government agencies, campus departments, and community organizations. Serves as on-site monitor and resource in DES IP international student computer labs.

The International Student Services Advisor applies professional Student Services concepts. Provides varied student services to students, instructors, and fellow staff members. Works on moderately complex issues. Receives assistance on more complex issues.

  • This position is primarily at Extension's campus location (UNEX).

QUALIFICATIONS

  • Knowledge of advising and counseling techniques. Demonstrated experience providing academic advising including admission requirements, program offerings, enrollment procedures, and academic policies to individuals from a wide variety of nationalities and cultures.

  • Skill to communicate effectively, diplomatically, and patiently with a wide variety of multicultural individuals at the University, in the government, or with domestic and international partners.

  • Experience in advising students regarding student life, financial assistance, study workload, student conduct and other related issues.

  • Demonstrated successful experience in handling/resolving student issues while both advocating for the student's welfare/needs and adhering to applicable regulations and procedures.

  • Proven ability to effectively handle general administration task within a high volume operation.

  • Knowledge of University-specific computer application programs and pertinent databases. Skill in using business software systems for the completion of work assignments; i.e. Word, Excel, Access, PowerPoint.

  • Proven ability to advise on educational, community service, cultural, and social programs for international students.

  • Knowledge of University processes and procedures. Understanding of University rules and regulations.

  • Proven ability to work productively and cooperatively as an effective team member in a high-volume operation, maintaining leadership and group morale, using initiative and sound judgment, and following through to completion of duties and fulfillment of areas of responsibility.

  • Skills in service orientation, organization, active listening, and critical thinking.

  • Ability in problem identification and reasoning.

  • Must be comfortable speaking in front of public audiences of 50-300 individuals.

  • Experience monitoring or assisting individuals using a computer lab for educational purposes.

SPECIAL CONDITIONS

  • Job offer is contingent upon satisfactory clearance based on background check results.
  • Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) form will be required.
  • No vacation is approved during registration and peak periods and vacation of more than 1-2 days is not allowed during the summer due to heavy enrollments and staffing needs.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online