Job Description

Payroll Title:
PAT NAVGTR NON-CLIN 2 CX
Department:
Radiology Administration
Hiring Pay Scale
$23.84 - $34.73 / Hour
Worksite:
Hillcrest Medical Center
Appointment Type:
Career
Appointment Percent:
100%
Union:
CX Contract
Total Openings:
1
Work Schedule:
Days, 8 Hour Shifts, Monday - Friday

#128727 Imaging Mission Control Coordinator

Initial Review Date: Tue 4/16/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 4/5/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 4/16/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Our Mission is to cultivate a health technology ecosystem, realizing innovation at scale with impact through testing at UC San Diego Health and beyond. More than just a basic command center, our Mission Control will be a physical space for facilitating, co-locating, and decision-making all things related to patient flow: inpatient, outpatient and community operations. It will house the central orchestration for data feeds coming from our EMR, AI data models, AI technologies throughout the hospitals, patients’ homes, and across the communities.

The Imaging Mission Control Coordinator will be responsible for ensuring the coordination of patients requiring imaging to improve patient flow. This individual will require strong communication skills and ability to work with various service lines, in additional to all imaging modalities, to increase efficiency and reduce bottlenecks.

Job Responsibilities

  • Works closely with various service lines in addition to imaging leaders to increase efficiency and reduce bottlenecks
  • Primary point of contact representing imaging for inpatient, ED and transfer center coordination for the enterprise
  • Leads Mission Control operations for the imaging service line
  • Imaging super user for care coordination functions and expediting care pathways
  • Subject matter expert for imaging throughput processes and metrics
  • Drive change through centralized governance with decision making authority on a day to day/weekly basis
  • Takes lead role in staff orientation, training, and coaching
  • Provides staff coverage for all Imaging Services entry points
  • Performs patient account analysis for financial security
  • Identifies and reports scheduling system deficiencies
  • Acts as liaison for external and internal clinical contacts
  • Develops and maintains training processes and reference materials
  • Leads quality assurance efforts
  • Assists in assessing and improving workflow processes
  • Provides performance feedback to the team
  • Contributes to work organization and scheduling
  • Coordinates imaging throughput and exam escalation to decompress inpatient and ED census

MINIMUM QUALIFICATIONS

  • Six (6) years of related admin experience OR Associates Degree in related area plus four (4) years related experience OR Bachelor's degree in related area plus two (2) years related experience
  • Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations, Medical Terminology and data collection, compilation, and analytical techniques.
  • Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved.
  • Solid interpersonal and customer service skills with ability to be diplomatic and highly organized and able to remain calm under pressure and apply sound judgment.
  • Must be able to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
  • Ability to communicate effectively, both orally and in writing.
  • Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

PREFERRED QUALIFICATIONS

  • Previous Radiology/imaging scheduling experience in a hospital setting.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $49,778 - $72,516 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $23.84 - $34.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).


If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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