Job Description

Payroll Title:
HR GENERALIST 2
Department:
HUMAN RESOURCES DEPT
Hiring Pay Scale
$37.00 - 39.70/hour
Worksite:
Hybrid Remote
Appointment Type:
Career
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Mon-Fri

#129833 HR Support Team Specialist

Filing Deadline: Tue 5/28/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 5/17/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 5/28/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which is a combination of working on Campus and remote.

DESCRIPTION

The HR Support Team Specialist is responsible for first-line HR support for all UC San Diego employees. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, and other human resources (HR) professionals regarding the full suite of Campus HR services, including but not limited to HR policy, payroll, benefits, leave administration, HR systems and other matters that occur during the employment life cycle. The mission of the Human Resources Support team is to deliver exceptional customer service in a timely and accurate manner. The team works in an environment that uses a case management system, email, walk-up and telephonic communications to resolve issues and inquiries with sensitivity, compassion and discretion. Given the nature of the role, the incumbent can expect frequent interruptions while responding to written case inquiries and being available for calls.

This role demands strong analytical skills to evaluate and address complex issues, along with the ability to anticipate potential follow-up questions when providing solutions. Clear, service-oriented communication skills are crucial for interacting with customers via email, telephone, and in-person channels. The HR Support Team Specialists closely coordinate with the Front Desk Team of Campus HR and offer escalation support as needed. Additionally, the incumbent must adeptly escalate inquiries to other subject matter expert (SME) areas within HR, leveraging knowledge of the department's organizational structure. The successful candidate will play a pivotal role in shaping and maintaining processes, documenting these processes, and consolidating knowledge for this evolving team.

  • This position is hybrid with an anticipated onsite requirement of two days per week.

QUALIFICATIONS

  • Analytical skills to conduct analysis and develop recommendations; demonstrates organizational skills and problem-solving skills. Has working knowledge of other areas of HR. Ability to quickly evaluate complex issues and identify resolution(s) that may require creativity or an "out of the box" approach.

  • Basic knowledge of human resources policies and programs, and how they affect other organizational policies and procedures.

  • Knowledge of a human resources management system (HRMS), and / or other related business software programs and systems.

  • Proficient in communicating clearly and effectively verbally and in writing and in integrating information in the completion of assignments.

  • Demonstrated ability to handle difficult or volatile situations / individuals effectively. Ability to deescalate the situation/individual and move toward a resolution.

  • Ability to work in a fast-paced, collaborative, team-oriented environment with frequent interruptions.

  • Demonstrated ability to provide exceptional customer service.

  • Demonstrated competency with and commitment to equity, diversity, inclusion and belonging.

  • Must be bi-lingual. Fluency in English and Spanish required.

SPECIAL CONDITIONS

  • Job offer is contingent upon satisfactory clearance based on Background Check results.

  • Must be bi-lingual. Fluency in English and Spanish required.

  • Must have access to reliable transportation.

  • Position requires being available for incoming phone calls while performing other job duties.

  • This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.

Pay Transparency Act

Annual Full Pay Range: $61,800 - $108,000 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.60 - $51.72

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).


If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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