(HA3) Patient Service Representative - 116616
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#116616 (HA3) Patient Service RepresentativeExtended Review Date: Mon 8/8/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 05/26/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/07/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under supervision, provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas. Responsibilities include greeting patients, checking in and checking out procedures, appointment scheduling, insurance, and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer and working closely with physicians, nurses, staff and other UCSD departments. Other related duties as assigned.
Three (3) years previous related experience in a large complex healthcare setting.
Proven knowledge of third party payers including federal, state, and private health plans.
Demonstrated computer skills/ability to work between multiple systems during calls.
Ability to work in an interactive environment.
Possess excellent customer service skills.
Ability to maintain strict confidentiality.
- EPIC experience.
- Experience in a fast-paced, multi-specialty clinic.
- Authorization and registration experience.
- Must be able to work various locations based on business needs.
- Must be willing and able to float to other locations as requested. Possible overtime.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.