(HA3) Front Desk Coordinator-Surgery - 116202
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#116202 (HA3) Front Desk Coordinator-SurgeryExtended Review Date: Tue 7/5/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UC San Diego current employees who apply by 06/21/22 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.
UCSD Layoff from Career Appointment: Apply by 06/15/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 06/27/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as aresource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.
A minimum of three (3) years previous related experience in a large complex healthcare setting.
Demonstrated knowledge of third party payors including federal, state, and private health plans.
Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
Proven computer skills and be able to work between multiple systems during calls.
Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Be a self-starter who is accountable and requires minimal direction and supervision; a personwho is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel.
- One (1) year in a surgery setting.
- EPIC, ORSOS, PCIS, and IDX experience.
Must be able to work various hours and locations based on business needs.
Must be willing to work various hours and locations based on business needs. May be required to float to other sites to provide coverage as needed. Possible overtime.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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