Front Office Manager - 133292
Job Description
#133292 Front Office Manager
Filing Deadline: Mon 12/2/2024UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 11/20/24. for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 12/02/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
The Shiley-Marcos Alzheimer’s Disease Research Center (ADRC), was initially established in 1984 and has been continuously funded for over 40 year. Its mission is to conduct research into the causes, treatment, and ultimately prevention of Alzheimer’s disease and related dementias. We are a hub for Alzheimer's and related dementia research. We provide training and resources such as data, biospecimens, and participant referrals to affiliated memory and aging researchers and community partners. We also offer educational activities and Quality of Life Programs for the broader the community. Our clinical research program invites community volunteers with and without memory loss to complete an annual clinical and cognitive exam and on some years, to also complete a blood draw, lumbar puncture, brain imaging, skin biopsy, and other biomarker protocols. Brain donation at the end of life makes it possible to understand how pathology in the brain might be detectable during life by association with the clinical and biomarker features that study participants volunteer to complete during their annual visits. The longitudinal study follows about 500 participants and their study partners at any given time and also supports many affiliated studies. Since its inception, over 3,000 volunteers have participated in this study. Some of our volunteers have been volunteering for 40 years and we are continuously enrolling new participants as others make the ultimate gift of brain donation.
The Front Office Manager at the Shiley-Marcos ADRC is responsible for overseeing all front office operations and ensuring a welcoming, efficient, and supportive environment for patients, families, and visitors. This role requires strong organizational skills to manage scheduling, communication, and general office operations, while also providing sensitive and compassionate support to those affected by Alzheimer's disease and related disorders. The Front Office Manager will coordinate closely with researchers and clinicians, facilitating streamlined workflows and data management. As a point of contact for the center, the Front Office Manager must exhibit excellent communication skills, patience, and professionalism, acting as a liaison between administrative teams and clinical research staff to foster a seamless experience for all. This position is key in promoting a compassionate and organized setting, vital to the ADRC's mission of advancing Alzheimer's and related dementia research.
MINIMUM QUALIFICATIONS
Ability to communicate effectively with study participants and their families.
Excellent written and verbal communication skills in order to deal courteously and effectively with a broad range of professionals, paraprofessionals, the public and patients.
Excellent organizational skills needed to rapidly prioritize activities in a high volume, dynamic multiple demand national research center.
Knowledge of appropriate referral systems, hospital and community, eg., social services, counseling and nursing facilities, and skill in communicating information and coordinating input in order to
Strong skill in assessing patient and family education needs and design appropriate plan as needed.
Experience working with older adults.
Demonstrated ability using established protocols, to screen patients for diagnostic tests and perform demographic assessment on patients and their participants prior to first visit at the ADRC.
Demonstrated skill in negotiation and conflict resolution - family & staff scheduling.
Demonstrated experience in research techniques, such as following a protocol, and in collecting data precisely.
Demonstrated experience in problem solving and developing procedures to meet project goals.
Knowledge of clinical services and educational resources at UCSD Medical Center and in the community.
Computer skills; Word, Excel, Access & Mailista database. Receptionist - using multi line centrex telephone system for 30 lines, Knowledge of assessment tools used in research protocols (MMSE,DRS, DIS, DPS, NAS.)
Medical terminology including disciplines of neurology, neurodegenerative diseases, gerontology & pathology.
PREFERRED QUALIFICATIONS
- Bilingual in English and Spanish.
SPECIAL CONDITIONS
- Employment is subject to a criminal background check.
Pay Transparency Act
Annual Full Pay Range: $33,900 - $72,996 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $16.24 - $34.96
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational - or "bench-to-bedside" - research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team!
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UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
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Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
Application Instructions
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