Job Description

Payroll Title:
HOSP BLANK AST 3
Department:
KOP Cancer Clinic - Breast Health
Hiring Pay Scale
$26.18 - $32.54 / Hour
Worksite:
Koman Family Outpatient Pavilion
Appointment Type:
Career
Appointment Percent:
60%
Union:
EX Contract
Total Openings:
1
Work Schedule:
Days, 8 Hour Shifts, Monday-Friday

#130294 Front Desk Clinic and Infusion Coordinator

Filing Deadline: Tue 6/18/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 6/7/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 6/18/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under the supervision of the Clinical Operations Manager, the Breast Health Center Front Desk Clinic and Infusion Coordinator oversees various clerical and administrative tasks to support daily patient services across multiple clinical areas, ensuring efficient operations and optimal patient experience.

Responsibilities include greeting patients, managing check-in and check-out procedures, patient registration, insurance verification, and appointment scheduling for various Cancer Services clinics, such as the Multi-Specialty Clinic, BMT, Breast Clinic, and Hillcrest Cancer Clinic. The role involves scheduling and coordinating complex appointments clinic and infusion center appointments encompassing clinic visits, infusion and fast track appointments, and lab visits for both oncology and non-oncology patients. Close collaboration with patients, providers, nursing teams, and leaders is essential to ensure accurate and safe treatments and to facilitate a seamless patient journey.

Continuous communication with patients regarding appointment updates is integral to the role. Duties also involve conducting registration processes, verifying insurance and authorization, updating patient demographics, collecting co-pays, preparing check-in forms and wristbands, managing petty cash, reviewing and updating workqueues, handling Epic InBasket messages, scheduling mammograms and ultrasounds, and liaising with physicians, nurses, and other staff across various UCSD departments.

Additionally, the position entails understanding authorization requirements and referral management, directing patients to appropriate clinical settings, and facilitating patient flow. Flexibility to provide coverage in different areas, including Infusion Services Call Center and check-in support, as well as performing other clerical and administrative duties as needed, is also expected.

MINIMUM QUALIFICATIONS

  • Three (3) years of relevant experience working in a large healthcare organization.

  • Prior scheduling experience.

  • Experience with patient check-in/check-out and cash handling.

  • Demonstrated experience with insurance and authorizations.

  • Proven knowledge of third-party payors, including federal, state, and private health plans.

  • Possess strong computer skills and be able to work between multiple systems during calls.

  • Possess excellent customer service skills both in person and over the phone.

PREFERRED QUALIFICATIONS

  • Oncology experience.

  • Infusion scheduling.

  • Epic-Cadence experience.

  • Bilingual English/Spanish

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
  • Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.18 - $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).


If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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