Education Scheduler - 133620
Job Description
#133620 Education Scheduler
Filing Deadline: Thu 1/2/2025UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
UCSD Layoff from Career Appointment: Apply by 12/16/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/02/2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Work schedule: Sunday-Thursday. Must be able to work occasional overtime and evenings and substitute for other staff as needed and upon request. The Aquarium is open 7 days a week; 362 days a year and staff usually work most holidays.
DEPARTMENT OVERVIEW
Birch Aquarium at Scripps is a non-profit exploration center for Scripps Institution of Oceanography at UC San Diego. The aquarium showcases over 60 habitats of fish and invertebrates. The interactive museum features research discoveries by Scripps scientists and engages visitors of all ages.
Our goal is to promote conservation efforts that protect our ocean planet. We educate visitors on how our world works and inspire them to become stewards of the planet. Our conservation efforts are based on scientific research, and we aim to connect people with nature and with a shared sense of responsibility to care for our planet Earth.
Website: aquairum.ucsd.edu
Location: 2300 Expedition Way, La Jolla, CA 92037.
POSITION DESCRIPTION
Serve as one of two Education Programs Schedulers for the Birch Aquarium Education Unit. Provide a variety of administrative and customer service functions in the Education office, focusing on the logistical operations of school and public programs. Provide detailed program information to callers, on-site guests, and email inquiries for school and public programs. Determine the appropriateness of program offerings, make recommendations as needed, and resolve booking issues. Utilize Convergence, an online reservation and ticketing system, to schedule programs, create and sell tickets for public programs, and book offerings. Email tickets and program confirmations to schools and guests, including invoices and program policies. Create program rosters and check-in forms for public programs. Serve as check-in staff for scheduled school group visits, reviewing chaperone and program policies. Process credit card payments, purchase orders, and refunds per policy. Follow up on outstanding invoices, tracking balance due orders and resolving payment issues. Process and track financial aid applications and aid given for education and public programs, in accordance with the education department criteria and work with the Finance Unit to track recharges. Run attendance, sales, and other statistical reports for data analysis and funding reports. Work with Education unit team members to maintain staff availability and schedules. Collaborate with Guest Services, Group Sales and Marketing on best practices for bookings, marketing support and scheduling. Help identify problems and make recommendations for solutions and improve efficiency regarding program logistics, policies, procedures, guest service, and safety. For Education Scheduling student employees, provide input during the interview and hiring process and provide support during onboarding and continuous training as needed alongside the supervisor.
QUALIFICATIONS
Proven experience working in nonprofit organization, museum, zoo/aquarium or educational facility, visitor attraction and/or retail sales environment.
Experience with Online reservation and eTicketing systems.
Demonstrated ability to use software for data entry, data management, report generation and scheduling.
Proven skill to be responsible for all aspects of accurate and complete processing and reporting of credit card transactions.
Experience supporting staff or volunteers.
Demonstrated experience with customer service.
Must have professional appearance and attitude, including diplomacy, assertiveness and respect for coworkers.
Ability to communicate effectively and tactfully with the public, which includes individuals of diverse nationalities, ethnicities, socioeconomic and educational backgrounds.
Demonstrated ability to determine priorities and organize workload in a fast-paced multiple-demand environment.
Demonstrated ability to exercise good judgment and independent action in dealing with changing priorities and interruptions.
Demonstrated ability to work with minimal supervision.
Demonstrated experience with quality improvement, assessing situations, and making recommendations for implementing improvements.
SPECIAL CONDITIONS
Schedule is Sunday-Thursday.
Job offer contingent upon clearing background check.
Must be able to work occasional overtime and evenings and substitute for other staff as needed and upon request. The Aquarium is open 7 days a week; 362 days a year and staff usually work most holidays.
Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) training will be required. Must meet CANRA compliance requirement per California Child Abuse and Neglect Reporting Act ("CANRA," Penal Code sections 11164-11174.4).
Pay Transparency Act
Annual Full Pay Range: $33,900 - $72,996 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $16.24 - $34.96
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
Application Instructions
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