DESCRIPTION

The Director of Hospitality and Conference Services is independently responsible for the overall direction and day to day management of the department's conference program with an annual sales income in excess of $6 million dollars. This position is responsible for visioning, planning, organizing, directing and controlling the day to day operations and oversees the career and student staff and administration of Conference Services.

Responsibilities include but are not limited to:

Providing innovative leadership and direction to all staff, develop divisional cutting edge vision and supporting strategic plan, develop short, mid and long term goals that deliver the vision and meet the strategic plan, develop and implement an outreach plan to bring new customers to the campus, including the cultivation of new clients, represent the department and the university in promoting UCSD conference and meeting services to government officials, business and education executives, and other potential business partners.

Oversee meeting room sales and operations for 8-year round meeting room locations and the on-campus Guest Suite. Serve as the nexus between department and internal and external partners to ensure program goals are met and customer expectations are exceeded. Provide executive meeting services, meeting planning services, and conference groups with quality short term housing, dining and meeting space and supplemental services; prepare, control and administer the budget; develop and oversee the sales and marketing of program; supervise and manage career and student staff; provide excellent customer service; coordinate with off campus vendors and contract services; Implement information sharing procedures at all levels of the department and ensure that supporting divisions are involved and informed about the program and their needs. Develop five-year budget plan including proposed rates including multi-tiered room, board and room and board rates and levels of services to be marketed to current and potential customers. Continually update the program to remain in alignment with current trends in technology, customer service expectations and conference industry standards. Pursue new and innovative conference programs that are in alignment with and support the current campus vision of being a student centered, research oriented, public University.

Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 8 divisions, with over 900 career employees, 1000 to 1200 student employees and an annual operating budget exceeding $250 million. HDH provides housing beds for approximately 18,000 undergraduates, graduate students, faculty, staff and their families in over 400 buildings covering over 8 million sq. ft. HDH is in the midst of implementing an aggressive building plan which will add 10,000 new beds in the next 10 years and will nearly double the square footage by 2032.

Currently, HDH houses 42% of UCSD’s enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.

Housing/Dining/Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diego’s Office for Equity, Diversity, and Inclusion strategic goals, Housing/Dining/Hospitality is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

QUALIFICATIONS

• Minimum of three (3) years demonstrated experience in independent administration and management in the conference services field.

• Solid knowledge of the organization's processes, protocols and procedures with a focus on budget, account and fund management and / or personnel management within labor contract(s) and personnel policy. Demonstrated knowledge and ability to analyze information regarding conference management, occupancy factors, and operating budgets.

• Demonstrated skills in employee supervision and HR administration.

• Solid knowledge of common organization-specific and other computer application programs.

• Effective interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others.

• Solid skills to quickly evaluate complex issues and identify resolutions. Strong creative and analytical skills to provide solutions that address issues within all functional areas of responsibility including the ability to anticipate problems.

• Solid organizational and customer service skills to effectively manage multiple priorities. Knowledge and skill in the delivery of meeting planning services. Ability to multi-task, prioritize, plan logistics, and execute multiple events, programs and special projects.

• Solid knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll.

• Demonstrated effectiveness as a facilitator in promoting effective communication with customers and staff whether individuals or groups; proven ability to negotiate and arrive jointly at decisions, conclusions, or solutions.

SPECIAL CONDITIONS

• Job offer is contingent on clear Background Check.
• Occasional evenings and weekends may be required.
• Vacation may not be taken between June 1 and September 30.
• May require response calls via cell phone after hours.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.