Department Assistant, Customer Service - 119679
#119679 Department Assistant, Customer ServiceExtended Deadline: Wed 12/7/2022
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
This position will remain open until filled. Initial application deadline: 11/4/2022.
UCSD Layoff from Career Appointment: Apply by 10/26/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 11/4/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.
Under the general supervision of the Customer Service Manager (CSM) and in accordance with established guidelines, provides administrative support for the Customer Service Department. Determines, selects and implements administrative policies and procedures for the daily operation of the customer service department including the duties below: customer service operations, cash register operations, and business services (internet orders, mail/telephone orders and special orders). Assists the CSM with hiring, work direction, scheduling, and training of student and temporary staff in the department. Assists in the development and maintenance of cashier training and procedure manuals.
Makes recommendations to the annual departmental budget. Assesses customer needs and ensures that customer expectations are met. Works with campus departments to coordinate merchandise purchasing for special events and programs. Processes special order requests with campus departments, campus groups, faculty, staff and students. Assists with web page content and order fulfillment for any bookstore department.
- Overtime during peak periods is required. Alternative work schedule including Holidays, weekends, and evenings required.
Thorough understanding of retailing principles including cashiering, customer service and sales. Demonstrated customer service skills gained through experience in a highly customer service oriented retail environment.
Demonstrated knowledge of computerized cash register and cash handling systems and procedures with the ability to communicate and resolve system software and hardware problems.
Demonstrated knowledge of basic retail security practices and techniques including cash control practices and procedures.
Solid analytical skills to analyze data and financial statements. Solid math skills with ability to establish and calculate retail prices and discounts.
Proven ability to train, provide work direction and furnish input on work execution.
Proficiency in PC use and Microsoft Office Suite. Ability to learn and use inventory management applications.
Skill at exercising judgment for effective problem solving with the ability to resolve disputes and handle irate customers effectively.
Excellent organizational skills with ability to prioritize workload effectively and work independently.
Excellent verbal and written communication skills with the ability to effectively communicate with a diverse group of people including vendors, faculty, staff and students. Superior interpersonal skills including tack and diplomacy.
- DOJ/FBI background checks and clearances required.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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