Job Description

Payroll Title:
Hiring Salary Range
$21.36 - $24.77/Hour
Appointment Type:
Appointment Percent:
CX Contract
Total Openings:
Work Schedule:
Variable, 8 hrs/day, Mon-Fri

#117601 Customer Service Dispatch Center Representative

Filing Deadline: Wed 10/5/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This position will remain open until filled.

UCSD Layoff from Career Appointment: Apply by 07/20/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 07/29/2022. Eligible Special Selection clients should contact their Disability Counselor for assistance.


Under direction, the Customer Service Dispatch Center Representative will perform public transportation and mobility scheduling, routing and dispatching duties. The incumbent will operate a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems. Create, maintain and monitor computerized driver manifests and schedules. Respond to requests for service and provides a variety of information to passengers and the general public.

  • May be assigned overtime or alternate work schedules, such as evening shift, weekends and holidays.


  • Excellent general office and administrative skills.

  • Demonstrated experience to effectively operate a variety of communication hardware such as: multi-line phones, voice mail, two-way radios, paging system, electronic mail, and electronic forms.

  • Proven ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriately. Ability to build and maintain customer relations through a professional approach to handling customer service needs and problems.

  • Strong ability in data entry, database-work order management, word processing, Microsoft Access, Excel, Outlook, and Word.

  • Proven ability to operate standard office equipment (i.e. computer, 10-key, various printers, fax machines, copy machines, and scanners).

  • Demonstrated ability to independently analyze situations and problems, identify issues and make effective decisions or recommendations within established procedures. Ability to communicate sound judgment and respond quickly to sensitive and urgent situations.

  • Ability to fully analyze assignments, to gather data and information, and to work with tact and diplomacy with all members of the campus community. Demonstrated ability to effectively interpret and follow instructions and complete accurately assignments which require a high level of detail.

  • Proven ability to work efficiently in a busy, service oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines. Ability to work with other staff personnel in a positive, team oriented manner.

  • Ability to maintain acceptable work habits, demeanor, attention to detail, punctuality and regularity of attendance.

  • Excellent interpersonal skills and telephone manner in handling a variety of calls. Proven ability to demonstrate mature judgment, tact confidentiality, diplomacy, and flexibility to promote and to maintain positive working relationships and job effectiveness.

  • Strong communication skills, both verbal and written, including knowledge of correct English grammar, spelling, punctuation, and usage, with the ability to compose letters and memoranda utilizing appropriate formats and styles, while proofing work to ensure accuracy of grammar, punctuation, and spelling.

  • Ability to practice and model the fundamentals of UC San Diego's Principles of Community.


  • DOJ/FBI and DMV background check and clearance required prior to employment.

  • Must possess and maintain a valid California Driver License. May be part of the California DMV's pull notice program.

  • Must be able to work outdoors in a variety of climates.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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