Job Description

Payroll Title:
UC San Diego Library
Hiring Salary Range
$22.38 - $24.90 / Hour
Appointment Type:
Appointment Percent:
CX Contract
Total Openings:
Work Schedule:
Days, 8 hrs/day, Tues-Sat

#118844 Customer Experience Specialist

Filing Deadline: Thu 9/29/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 09/19/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 09/29/2022 Eligible Special Selection clients should contact their Disability Counselor for assistance.

A cover letter is required for a complete application packet.


Provides physical and remote public service staffing, including material check-out service and account creation and management. Provides orientation to UC San Diego Library services, collections, equipment, and facilities, including escorting users as needed.

Assists users in connecting their devices to the UCSD-Protected and UCSD-Guest wireless network. Provides assistance, training, and troubleshooting for Library equipment; assists with maintenance, troubleshooting, and problem reporting as needed.

Responsible for opening and closing the Library at assigned times and serves as back-up for overseeing the safety and security of the Library, its users, and its collections, including assuming full responsibility for building evacuations and emergency response coordination in the absence of a supervisor.

Our employees enjoy competitive compensation and benefitspackage.

Additionally, to foster the best possible working and learning environment, all library staff at UC San Diego strive to cultivate a rich and diverse academic environment, including students, faculty, and staff of varying social, economic, cultural, and ethnic backgrounds and those with disabilities.

We also encourage the opportunity to build a network of peers that share your similar passions and interests through the UCSD Staff Associations.


  • Background or experience in a customer service or high public contact environment.

  • Ability to exercise independent and responsible judgment in making decisions

  • Ability and skill to sensitively handle difficult user interactions and resolve customer complaints

  • Demonstrated ability to maintain regular attendance and be punctual.

  • Strong written communication skills using correct spelling, grammar, and punctuation sufficient to compose professional correspondence


  • Primary work location: UC San Diego, La Jolla Main Campus.
  • Regular schedule: Tuesday- Thursday 7:00am- 3:30pm, Friday- Saturday 9:45am - 6:15pm.
  • Must accommodate work schedule exceptions during expanded hours, holidays, intersessions, short staffing, and summer.
  • This position is a designated closer on Friday and opener and closer on Saturday.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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