Computing Services Technician - 133966
Job Description
#133966 Computing Services Technician
Filing Deadline: Fri 1/24/2025UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
Please note that this position is a 50% part-time Career appointment
UCSD Layoff from Career Appointment: Apply by 1/15/25 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 1/24/25. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
Department Overview
The Division of Extended Studies (DES) at UC San Diego is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, DES employs more than 1,000 active by-agreement instructors.
DES operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capability. DES also has a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. DES supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, DES operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.
As of Fall 2020, the University has assumed ownership of a major downtown center for which DES is taking full financial and programming responsibility. The 66,000-square-foot building will support a rich mix of campus-based and community programs reflecting the teaching, research and public service mission of UC San Diego: classroom instruction, continuing education, arts and cultural performances, civic events and collaborative community projects.
Position Overview
Under supervision of the Computing Services Manager, this position will provide support for computer related hardware and software to the Division of Extended Studies (DES) staff and academic labs. They will troubleshoot hardware and software issues with desktop and laptop systems. Position will install/upgrade operating systems (Windows 11 and Mac OSx), software and applications. Duties will include tracking and resolving appropriate helpdesk requests and routing requests outside this position's scope to the proper staff within DES. Incumbent will be responsible for answering general user questions, provide basic application training (both MS Office Suite and in-house applications) resolve general computing problems (software and hardware), installation of new hardware including desktop and laptop computers, printers, scanners, and other peripheral devices. Incumbent will use central management tools to image computers and if necessary, push specialized software packages to desktop systems. Incumbent will also assist in maintenance, inventory and registration of IP addresses within the DES network. Incumbent will be responsible for maintaining documentation both for internal and general user use. Other technical and general support tasks include preparing the academic computing labs and instructional laptops each quarter, installing and configuring software, and distributing build images to the labs. Solving classroom AV issues are part of the duties of this position.
Must be willing to work evenings, weekends, holidays, and overtime as needed.
This position is fully onsite. This position is at Division of Extended Studies’ 8980 Villa La Jolla Dr. location.
QUALIFICATIONS
Experience with the installation and maintenance of Windows 11 and Mac OSX; familiar with Windows and Mac OSX networking protocols and terminologies.
Experience installing computer workstations, including desktops and laptops, printers, scanners, copiers, hand-held devices, and other peripherals.
Demonstrated experience troubleshooting, diagnosing, and resolving issues in a timely manner for hardware, software, and network problems on Windows and Mac OSX computers. Thoroughly document problem and outcome.
Experience using and supporting users on the use of standard office productivity applications. Demonstrated ability to identify/clarify user's problem with Outlook, Word, Excel, PowerPoint, Access, Acrobat, Zoom and MS Teams and the ability to research resources to assist the user.
Demonstrated understanding of networked computer operating system configurations. Working knowledge of network and wireless technology, TCP/IP networking concepts including configuration of workstations, laptops, and printers, and peripherals, including the ability to identify and troubleshoot network connectivity problems using standard industry tools and network media.
The ability to handle multiple tasks and to prioritize requests, seeking out supervisory direction when necessary.
Excellent interpersonal and communications skills including tact, diplomacy, and flexibility in dealing with individuals from a wide variety of backgrounds and cultures. Must be able to provide excellent customer service under stress.
Demonstrated ability to convey technical information in a clear and effective manner both in written and oral form.
Functional familiarity with computer hardware components including hard drives, memory, video and network cards.
Ability to work independently at remote locations with little or no daily direction
Experience using or willingness to learn a documentation or "ticket" system. Ability to appropriately document the technical issue, assign the ticket and update the ticket as needed. The ability to write clear, concise trouble tickets, containing key information and customer contact information.
SPECIAL CONDITIONS
- Background check is required for this position.
Pay Transparency Act
Annual Full Pay Range: $59,299 - $84,585 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $28.40 - $40.51
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online