UC San Diego is ranked the 6th best public university in the nation by U.S. News and World Report and is among the largest employers based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO).

Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what’s right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego’s Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

DESCRIPTION

The Data Communications team designs, configures, maintains, upgrades and monitors UCSD’s campus-wide local, wide area, and wireless networks. It supports the campus's enterprise routers, switches, wireless access points and associated management tools. These devices operate on Gigabit Ethernet, 10 Gigabit Ethernet, 802.11a/b/g/n, and other technologies in a heterogeneous multi-protocol environment.

Provide design, engineering, and maintenance assistance on the UCSD campus wireless and wired local area network. Applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures in providing consultation, evaluation, configuration, installation, troubleshooting and testing of network hardware and software to include routers, switches, and other networking equipment. Utilize various software and network management tools such as Cisco Prime, NetMRI, and Statseeker to analyze network traffic and resolve a wide range of complex issues.

RESPONSIBILITIES

• Provides design, engineering and maintenance assistance on the UCSD campus LAN/WAN.
• Provides consultation, evaluation, installation and testing of network devices and network management systems to include routers, switches and other network equipment manufactured by Cisco and other vendors in a heterogeneous multi-protocol environment.
• Installs and troubleshoots devices on campus fiber optic, Ethernet, wireless networks.
• Applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures.
• Resolves a wide range of complex issues.
• Demonstrates competency in selecting methods and techniques to obtain solutions.

QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Self-motivated and works independently and as part of a team. Ability to set priorities to be self-directed, based on relative importance of job responsibilities.
• Able to learn effectively and meet deadlines.
• Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity and independent judgment, escalating as necessary.
• Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks. Knowledge of and skilled with, TCP/IP, SNMP, 802.11, Ethernet, routing protocols and related protocols and concepts. Knowledge of and skilled with data communications switches, routers, access points and similar systems.
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Excellent interpersonal skills including oral and written communications. Able to communicate complex information in a clear and concise manner. Skilled in communicating with campus management, including high-level technical professionals, on matters where University objectives and data communication systems are involved.
• Proven skill in analyzing and designing new and upgraded fiber optic, twisted pair and Ethernet networks. Knowledge of principles of fiber optic, and Ethernet media systems including nomenclature, industry standards, methods and sources of information.
• Proven skill in interpreting voice, video and data communications protocols and specifications pertaining to fiber optic, and Ethernet, with ability to select proper medium for a given application.
• Demonstrated diverse problem-solving skills.
• Knowledge of UCSD campus locations (preferred).

SPECIAL CONDITIONS

Employee must be available to work evenings and flexible hours, including weekends and holidays, as necessary.Employee must be able to work on a regular rotating on-call basis.Employee must be able to perform regular onsite visits to campus. Not a remote position.Employee must have and maintain a valid CA driver's license at all times.Employee must be available to travel as required.Job offer is contingent upon satisfactory clearance based on background check results.