Clinical Care Coordinator - Surgical Oncology - 115602
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#115602 Clinical Care Coordinator - Surgical OncologyExtended Deadline: Thu 7/7/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
This position will remain open until filled.
Under the supervision of the Patient Access Manager, this position will serve as the Administrative Assistant/Clinical Care Coordinator for assigned oncologists within UC San Diego Health's Moores Cancer Center. Duties include scheduling and prioritizing appointment access for new cancer patients, planning and managing clinical activities, responsible for all New Patient Triage, including registration of new patients, financial arrangements, as well as providing customer service needed to schedule the patient with Medical Oncology physicians, surgery scheduling, and/or mid-level practitioners.
Ensure operations run smoothly on clinic days. Directly interact/communicate with patients, families, faculty, and staff, via telecommunications and in person, relating to scheduling consults and triaging complex problems for a multidisciplinary team, which includes physicians, mid-level practitioners, nurses, social workers, and pharmacists. Answer and triage incoming communications (i.e., phone calls, emails, Epic My Chart messages, etc.). Uses the EPIC medical records system to schedule and register patients for appointments. Communicates with a variety of private and government agencies.
Applies knowledge of various insurance products (i.e., HMO, PPO, POS) in order to verify authorizations and ensures payment/reimbursement. Provides high-level administrative support for Medical Oncology Team Physicians. Provides a variety of other administrative duties in support of patients' services. Supports faculty with protocols, academic files, and collection of published literature, recruitments, and seminar meetings. Manage and maintain complex calendars for meetings and appointments. Assist with coordination of travel arrangements and processes reimbursements of expenses as needed.
Prepare and distribute clinic notes to referring physicians and medical records. Transcribe faculty correspondence and prepare patient letters, other documents, memos and e-mails as requested. Assist in developing and maintaining databases and assisting with collecting, analyzing, and entering metrics into the data system. Attend the Disease Team meetings and take minutes to prepare and distribute to all team members. Communicate with faculty, clinic staff, administrators, professional organizations, and outside agencies (i.e., insurance companies and community medical groups) to complete daily job duties.
While not required, a cover letter is highly recommended when applying to this position.
A minimum of three (3) years of related experience.
Demonstrated experience in working in a large, complex healthcare setting.
Proven experience working with health insurance companies and Community Medical Groups.
Strong ability to communicate both orally and in writing.
Proficient knowledge and advanced skill in work processing software applications (Word, Excel, and PowerPoint).
Thorough knowledge of surgery scheduling and authorization.
Thorough knowledge of insurance authorization processes.
Excellent customer service skills. Ability to interact well with care teams and all patients and families.
- Oncology experience.
- Experience with Epic EHR system (including Cadence).
- Knowledge of medical/scientific terminology, Hematology/Surgical Oncology terminology, authorizations, various insurance products & third party payors.
- Bilingual: Spanish/English.
- Experience in supporting physician faculty reimbursements and calendar management.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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