Client Experience Specialist - 116315
#116315 Client Experience SpecialistFiling Deadline: Thu 5/26/2022
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UCSD Layoff from Career Appointment: Apply by 5/17/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 5/26/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at UC San Diego. Recognized as one of the top 15 research universities worldwide, our culture of collaboration sparks discoveries that advance society and drive economic impact. Best practices and best people at the best place to work! Our candidates come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization thrive!
Our organizational core values (People First, Innovation, Integrity, Excellence, Accountability) define the culture at Business & Financial Services and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and comfortable with designing for the future, we encourage you to consider joining our progressive organization. We recognize that candidates come with a wealth of experience and talent beyond just the technical requirements of the job. Diversity of experience and skills combined with passion is the key to innovation and excellence. Our organization places particular emphasis on equity, diversity, and inclusion incorporating exit interview feedback to enhance retention efforts and advance issues affecting the overall staff experience. To do great, we have to be great. If you're a team player with bold ideas and execution, now is the right time to connect!
Incumbent serves as the Client Experience Specialist within Integrated Procure-to-Pay Solutions (IPPS) -- a multi-divisional unit of Business and Financial Services (BFS). This position applies professional concepts to conduct analytical studies or projects of moderate scope and complexity to address a variety of policy, research and procedural issues, especially in support of new and changing systems. This position fully analyzes issues and problems, gathers data and information, finds and evaluates alternatives and makes sound recommendations both internally and to clients. To review the full job description for this position, please visit https://drive.google.com/file/d/16fsdSjcwIKGJm3aaI7F63ONTRRswO9Pt/view?usp=sharing
This position is expected to be fully remote initially and subject to change based on leadership determination in alignment with University guidance on flexible work arrangement policies and protocol.
You are encouraged to review additional information about our organization at:
Integrated Procure-to-Pay Solutions: ipps.ucsd.edu
About UCSD http://ucsd.edu/about/index.html
Bachelor's degree in related area and / or equivalent experience / training.
Proven interpersonal skills, analytical skills, and written communication skills.
Proficient in Microsoft software applications Word, Excel, PowerPoint, SharePoint, and Outlook. Experience with client relationship management software (e.g. Salesforce, ServiceNow); tech-savvy and quick to learn new programs.
Working knowledge of applicable policy analysis techniques. Ability to examine and question policies, processes, and procedures in order to gain a stronger understanding of, as well as to offer recommendations for improvements to such items/issues.
Demonstrates competency and commitment to equity, diversity, and inclusion.
- Bachelor's degree with a major in business administration, economics, or a similar field and two (2) years experience in a professional working environment with similar functions relating to client support; or an equivalent combination of education and experience
- Job offer is contingent upon satisfactory clearance based on Background Check results.
Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce. Click here for Details
NOTE: Salary placement is determined by the top candidate’s overall qualifications/relevant experience, market data and internal equity.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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