Call Center Specialist (Per Diem) - Transplant - 117317
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#117317 Call Center Specialist (Per Diem) - TransplantFiling Deadline: Mon 10/3/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
Please note that this position is a per diem appointment
Under the supervision of the Call Center Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling, and insurance verification. Typical duties include answering multi-line incoming customer calls, completing the online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Job standards are to be performed at the EXPERT level.
Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service. Adheres to the established scheduling protocols and telephone scripting and behavioral standards set forth by Ambulatory Care Administration. Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account. Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed. Verifies insurance eligibility for outpatient services on all Third-Party Payers. Utilizes various automated eligibility systems to obtain basic eligibility information. Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized.
Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Researches and response to patient basic billing inquiries assist with the resolution of minor billing problems. Refers patient to appropriate agency/resource for financial assistance. Refers patient to alternate source of healthcare when appropriate. Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information. Reads and adheres to policy changes within Registration and Scheduling. Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain an environment conducive to learning and supports a cohesive team atmosphere.
High school diploma or GED.
Experience answering multi-line telephones.
Working knowledge of medical terminology.
Demonstrated Healthcare experience.
Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.
Proficient computer skills and be able to work between multiple systems during calls.
Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
- Associate's degree or higher in applicable discipline.
- Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.
- Knowledge of third-party payors including federal, state and private health plans.
- Experience updating Registration.
- Experience working within a transplant department.
- Bilingual - Spanish.
- Working knowledge of medical terminology.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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