Job Description

Payroll Title:
HOSP BLANK AST 4
Department:
Faculty Practice Care Nav Hub
Hiring Pay Scale
$30.18 - $37.54 / Hour
Worksite:
Lightwave Avenue
Appointment Type:
Career
Appointment Percent:
100%
Union:
EX Contract
Total Openings:
2
Work Schedule:
Days, 8 hour shifts, Monday-Friday

#130115 Call Center Specialist Lead

Initial Review Date: Thu 6/13/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 6/4/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 6/13/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision, the Call Center Specialist Lead is responsible for delivering training programs to call center staff and providing customer service to patients of UCSD Health. Provides updates and details pertaining to policies/ processes. Trains new hires for specific job duties. Answers ACD line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information. Assists with flow planning and movement of schedules and add/ons. Assists with staff meetings, hiring, performance evaluations feedback, and other projects as needed. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

  • Four (4) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.

  • Knowledge of third-party payors including federal, state and private health plans.

  • Experience updating Registration. Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.

  • Demonstrated computer skills and be able to work between multiple systems during calls.

  • Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.

PREFERRED QUALIFICATIONS

  • Knowledge of Medical terminology, epic or similar systems and ACD telephony preferred.
  • Training experience.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $63,016 - $78,384 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $30.18 - $37.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).


If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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