Job Description

Payroll Title:
HOSP BLANK AST 3
Department:
La Jolla MCC Cancer Ctr Clinic
Hiring Pay Scale
$26.18 - $32.54 / Hour
Worksite:
Lightwave Avenue
Appointment Type:
Career
Appointment Percent:
100%
Union:
EX Contract
Total Openings:
1
Work Schedule:
Days, 8 hour shifts, Monday - Friday

#133502 Call Center Specialist - Cancer Center

Filing Deadline: Thu 12/26/2024

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 12/12/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 12/26/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Current UC San Diego employees who apply by 12/16/2024 will have priority consideration for this position. Recruiters will refer qualified internal candidates after the first 7 days of the job posting. All qualified external applicants and additional internal applicants who apply after the priority date may have further consideration pending the results of the initial review.

This position will work a hybrid schedule which includes a combination of working both onsite at Lightwave Avenue and remote after initial onboarding.

DESCRIPTION

Under the supervision of the Oncology Call Center Supervisor, the Call Center Specialist is responsible for typical duties, including: providing excellent customer service, answering multi-line incoming calls, connecting callers to appropriate services, taking notes from caller requests and documenting phone calls in Epic, routing messages to appropriate point of contacts, escalating urgent calls, completing the online registration, insurance verification, scheduling appointments for various disease teams and locations, securing authorization for scheduled services, and placing outgoing calls on referrals on referrals on MUC work queue. Performs other duties as assigned.

MINIMUM QUALIFICATIONS

  • Three (3) years of relevant experience working in a large healthcare organization.

  • Prior scheduling experience.

  • Experience with answering incoming calls.

  • Experience with insurance and authorization.

  • Experience with patient check-in/check-out and cash handling.

  • Demonstrated computer skills and basic knowledge of Microsoft (Outlook and Word).

  • Possess excellent customer service.

PREFERRED QUALIFICATIONS

  • Knowledge of oncology.

  • Epic trained.

  • Bilingual - English/Spanish.

  • Call Center experience.

SPECIAL CONDITIONS

  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.18 - $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).


If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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