Asst. Manager- Parking Operations Field Services - 120597
#120597 Asst. Manager- Parking Operations Field ServicesExtended Deadline: Wed 2/15/2023
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
A cover letter is required for a complete application packet.
UCSD Layoff from Career Appointment: Apply by 12/16/2022 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 01/02/2023. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This recruitment will remain open until filled. Initial application deadline: 1/2/2023.
Under general supervision of the Parking Operations Director, the Assistant Manager- Parking Operations Field Services will serve as the Transportation Services department representative and liaison to various campus departments and organizations, as well as the general public with regard to parking, operational and field services that include special event parking, compliance and valet operations. Oversees, supervises and coordinates the work of special events parking, parking compliance (enforcement of parking regulations and the issuance of parking violation citations) and valet operations.
Ensures staff watch for and report unusual or criminal activity and other safety/security issues. Supervises the enforcement of parking regulations through appropriate issuance of parking warnings or citations. Supervises the physical use and enforcement of over 18,000 parking spaces in a large and complex parking system at UC San Diego’s campus and multi-site medical centers. Monitors state and local laws and rules that govern parking for changes and recommends advocacy efforts or university policy changes to preserve operating authority and efficiency.
Develops, plans and controls an operating budget of $1.6 Million and annual citation revenues in excess of $2 Million. Manages the financial resources of Parking Operations Field Services, which also includes assisting in the preparation of annual operational and capital budgets and expenditure oversight. Oversees purchasing functions for the division. Plans, develops and implements basic marketing and/or sales strategies on behalf of Transportation Services. Responsible for handling customer service issues for event parking planning, coordination and collaboration; staffing; and information dissemination. Coordinate special events parking services, which includes planning and coordination of parking for all routine on-campus events, assisting with large scale or high profile events such as Commencement, Regents Visit, Governor Visits, and large concerts. Ensures staff are current on campus events and services, and provides the most up to date and accurate information when they are traveling around, or parking on campus.
Provides leadership in the implementation of innovative, state-of-the-art customer services and events management systems to ensure customers have a positive experience when parking on campus for events. Manages, plans, and implements efforts which promote continuous process improvements and ensures the most effective utilization/allocation of resources for all events. Oversees Valet Operations for UC Medical Centers and Assigned Locations. Supervises and coordinates the work of special events parking and parking compliance staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of functional responsibility for assigned area.
- May be required to work overtime as necessary.
Bachelor's degree in related area or an equivalent combination of experience/training. Demonstrated management and supervisory experience with the ability to direct, supervise and coordinate a large, complex and multi-site parking system. Must have at least five (5) years demonstrated experience in parking operations including at least two (2) years in a supervisory capacity.
Working knowledge of parking policies and procedures or equivalent experience in transportation, parking/events, public administration, mobility transportation or a combination of these.
Proven experience designing, monitoring and evaluating parking and/or customer service programs, focusing on continuous improvement in quality and service.
Demonstrated knowledge and skill in determining parking facility requirements and maintenance programs. Experience in developing traffic flow and manipulation for large events.
Working knowledge of parking procedures and enforcement and ability to guide employees. Knowledge of resource management concepts and policies related to parking services.
Solid supervisory skills with ability to motivate staff and create positive team oriented work environment. Proven leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others. Ability to train, supervise, delegate, monitor and evaluate staff performance. Ability to manage and supervise staff in a busy, multi-shift, customer service and cash handling operation.
Experience directing groups of people, delegating work, supervising and providing a work environment conducive to the motivation of subordinates and service provision to customersExperience handling and successfully solving difficult internal administrative problems, service complaints and/or public relations issues. Proven ability to maintain professional stance in sensitive or emergency situations.
Experience providing operational support for all front-line staff including preparing for shift changes, kiosk openings/closures, managing the distribution and collection of accountable items, organizing and transporting staff to/from assigned work locations, managing and maintaining security policies and procedures, and managing the communication of critical information
Proven ability to long range plan and forecast and provide ideas and strategies to senior leaders and peers. Ability to make exceptions to established procedures based on sound judgement and individual circumstances.
Ability to stay abreast of state and local laws and rules governing parking for changes and recommend advocacy efforts or university policy changes to preserve operating authority and efficiency.
Proficient in operation of web-based parking related systems and office software. Skill in operating a computer utilizing programs such as: Windows XP, Microsoft Word, Excel, Access, and other network programs such as electronic mail and electronic calendar. Experience in the use of a network and automated customer database. Demonstrated skill in database management.
Demonstrated skill and ability to understand the use of relational databases to facilitate working with Information Systems personnel to identify application needs.
Excellent problem solving skills including the ability to analyze information, practices, procedures, problems and situations to recognize alternatives and consequences, including complex administrative, parking, event and/or customer service issues. Ability to negotiate a mutually agreeable solution to a conflict between individuals and/or organizational units.
Excellent customer service skills. Customer service orientation to quickly address questions or issues and resolve customer complaints. Experience effectively handling difficult and sensitive situations, public relations problems and complaints.
Strong verbal communication skills and interpersonal skills to effectively motivate others to achieve goals. Ability to interact diplomatically, tactfully, and effectively with diverse groups of people in person, on the telephone, by two-way radio and electronically in a courteous, helpful manner.
Experience developing and maintaining rapport and professional relationships with assigned staff, peers, multidisciplinary team members, and management. Ability to establish cooperative working relationships with internal and external customers/contacts at all levels including medical center administration, campus departments, student organizations, community representatives, front line customer service staff, management staff, and vendors.
Verbal and written communication skills to explain program polices and processes, actively listen and advise. Strong written communication skills to prepare concise, logical, grammatically correct analytical reports, correspondence, operating procedures and job descriptions. Ability to coordinate and chair meetings and make presentations to provide a variety of information on Parking and Commuter Services policies and procedures.
Ability to support the tenets of the UC San Diego Principles of Community, the Transportation Services Department and all other campus community members.
FBI/DOJ and DMV background checks and clearances required prior to employment.
Must possess and maintain a valid California Driver License with ability to operate university vehicles. May be required to participate in DMV Pull Notice Program.
Pay Transparency Act Full Salary Range: $48,900 - $102,300 Annually
The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Pay: $48,900 to $102,300/year
</p></li></ul><div class="additional"><p><em>Pay Transparency Act</em> $48,900 - $102,300 Annually</p><p>The University of California
Job Reference #: 120597