Associate Director, CommUnity Care - 119547
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#119547 Associate Director, CommUnity CareExtended Review Date: Mon 11/14/2022
UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
Special Selection Applicants: Apply by November 1. Eligible Special Selection clients should contact their Disability Counselor for assistance.
UC San Diego Health CommUnity Care is growing!
CommUnity Care, a division of UC San Diego Health’s Physician Group, was formed in 2018 to deliver comprehensive outpatient care in communities where patients live and work. It is designed to be a convenient and efficient care delivery model focused on the clinical mission of UC San Diego Health. CommUnity Care is comprised of multiple ambulatory care locations spread across San Diego County, from Eastlake/Chula Vista in the south, to Vista in north county. CommUnity Care includes over 20 different specialties and subspecialties, as well as large Primary Care clinics, Express Care Walk-In Clinics, Concierge Medicine, ancillary services such as imaging, lab, retail pharmacy, physical/occupational therapy, and Occupational Medicine.
The Associate Director of CommUnity Care Operations will oversee multiple clinic locations across San Diego County, and will serve as the Service Line Leader for the Occupational Medicine Program. Sites will include Primary Care and Express Care clinics, as well as the potential for diverse specialties within clinics. The Associate Director will partner with the Regional Medical Director of Express Care and Occupational Medicine to develop an expansion program for CommUnity Care Occupational Medicine, as well as integration into existing and future clinical infrastructure.
The Associate Director will oversee multiple clinic leaders directly and indirectly, and will be responsible for ongoing operations of clinical and ancillary sites.
- Partners with CommUnity Care Leadership team in developing growth strategy and implementation plans for different specialties in assigned geographic region.
- Monitors clinic profit and loss reporting system(s) and is responsible for the financial performance of clinics within a predetermined scope. Responsible for completion of annual clinic budgets and monthly performance review. Provides financial analysis in order to optimize clinic financial results.
- Designs and oversees a financial process that provides a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements. Ensures an infrastructure for central coordination of the clinics and/or centers financial operating budgets. Reviews and approves fiscal planning process for clinics and programs.
- Responsible for operational planning for staffing, fiscal, and material resources. Participates in developing and implementing new systems, policies, programs, and quality improvement plans. Ensures compliance to external regulations and professional standards.
- Assures internal policies and external regulations are followed across the clinic organization in regards to billing and coding practices and cash handling.
- Responsible for leader recruitment, performance evaluation, progressive discipline, and leader development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
- Develops and implements patient service standards and metrics, based on best practices.
- Develops managers, supervisors and subordinates to create a workplace culture with a focus on service excellence and employee empowerment for creativity, efficiency, engagement, quality of care, ingenuity, safety, and innovations in operations.
- Manages the clinical and operational functions and staff in joint collaboration with physician leaders, and operates in a dyad leadership model with medical directors for various areas. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Oversees implementation of quality improvement plans. Ensures compliance with internal policies and external regulations.
- Project management and coordination of clinic expansions and service lines implementations, including planned and comprehensive building, landscape, and infrastructure programs.
- Reviews proposals for new technology. Identifies modifications or new systems that integrate and meet current and future needs of the affiliate clinics.
- Reviews operational performance analytics for clinics. Works with subordinate leaders to develop patient satisfaction and workforce culture goals and improve performance for any gap areas.
- Analyzes functionality, quality, and efficiency of information systems from a best practices standpoint. Creates and utilizes analytics to track and assess clinic performance. Proposes modifications or new systems as needed.
- Develops processes and analytics to assure viability of existing programs and practice patterns, and optimize productivity, Reviews and approves proposals for operational performance improvement projects that impact marketability.
- Other duties as assigned.
A Bachelor's Degree in business, healthcare administration or related area, and seven or more years of relevant experience; or an equivalent combination of experience, education and training.
Experience and proven success in clinic/health center management, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
- A Master's or advanced degree in business, healthcare administration or related area.
- Lean Six Sigma Green Belt or above.
- Previous experience managing multiple clinic sites.
- Previous experience managing and developing Occupational Health Clinics and Programs.
- Previous experience managing and developing walk-in clinics such as Urgent Care, Express Care, and/or Minute Clinics.
- Must pass a background check.
- Must pass physical, drug screen and TB test.
- Must be able to work various hours and locations based on business needs.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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