Job Description

Payroll Title:
Salary Range
Commensurate with Experience
La Jolla
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday-Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#111778 EPIC Welcome/MyChart Telehealth Analyst

Filing Deadline: Wed 9/29/2021

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit:

UCSD Layoff from Career Appointment: Apply by 09/17/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 09/29/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.


The EPIC Welcome/MyChart and Telehealth Analyst will provide support to an innovative team dedicated to support established foundations for advancing the delivery of exceptional patient and quality outcomes. Will provide support in the optimization of our patient portal, MyChart, and MyChart Bedside. Will also be responsible for EPIC Welcome, including build, management, and maintenance of current and future optimizations. Will have knowledge and some experience supporting Telehealth initiatives (Video Visits), including management of devices through JAMF and knowledge of Apple integration.

Incumbent will have the ability to under minimal supervision, analyzing problems in terms of workflows/procedures, Epic functionality, end-user knowledge, and training requirements. Participates in end-user design and validation meetings and supports roll-out of new implementations by coordinating or participating in end-user acceptance testing, design of training modules. Supports live applications and sites by sharing on-call support, monitoring Help Desk tickets and designing enhancement and optimization solutions. Advises users and committees on information systems issues. Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution. Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.

This is an Information Services position which is part of a team that provides 24/7 problem management support. On-call rotation required.


  • Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training.

  • EPIC Certification in both MyChart and Welcome, proficient in Haiku/Canto.

  • Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.

  • Proven ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.

  • Ability to effectively utilize system tools to meet functionality needs of users.

  • Excellent written and verbal communication skills.

  • Dedicated team player with strong interpersonal skills.

  • Ability to plan and organize day-to-day activities along with short and long-term projects; knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.


  • Experience as a major participant in a clinical system implementation.
  • In-depth knowledge of other EPIC platforms, programs, and related applications.
  • Telehealth.
  • JAMF and remote management of devices.


  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

  • This position requires the candidate to live in San Diego.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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