UBAR Clinical Communications Analyst - 113172
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#113172 UBAR Clinical Communications AnalystInitial Review Date: Thu 1/20/2022
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UCSD Layoff from Career Appointment: Apply by 12/08/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 12/20/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until filled.
The UBAR Clinical Communications Analyst will support our UBAR program. This is a high-profile position, working with Medical Directors, Clinical staff, and patients. The incumbent will provide virtual and hands on support for clinical applications used by both clinicians and patients. Some of the applications supported by this position include Haiku/Canto, Rover, MyChart/MyChart Mobile/MyChart Bedside, Vocera Edge, and other applications identified though our governance process.
The UBAR Clinical Communications Analyst will also provide support and education for both clinical staff and our patients. The incumbent will support our iPhone and iPad programs throughout the enterprise. Will establish and maintain a collaborative relationship between nursing leadership, Telecom, Vendors, and Integration Teams. Meet with staff and nurse leadership to modify or customize workflows. Collaborate and communicate between Telecom, vendors, and Integration Teams.
The UBAR Clinical Communications Analyst will also work closely with our Epic training team and other designated Epic applications team to ensure proper understanding of clinical workflows as they pertain to supported applications. The candidate will be able to communicate technical information to non-technical users.
This is an Information Services position which is part of a team that provides 24/7 problem management support.
Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training.
Employee will be required to be certified in assigned EMR vendor's product/module within the first six (6) months of employment. Must satisfy all vendor testing requirements to be certified without needing to attend vendor's training a second time for the same class.
Basic understanding and knowledge of Epic EHR or other EHR systems.
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.
Demonstrated ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.
Proven ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.
Ability to plan and organize day-to-day activities along with short and long-term projects; in-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.
Excellent written and verbal communication skills.
Dedicated team player with strong interpersonal skills.
- Basic understanding of networking and wireless infrastructure for troubleshooting.
- Experience as a major participant in a clinical system implementation.
- Experience with MyChart, Haiku/Canto, M*Modal, Doximity.
- Leading and implementing projects using Lean techniques.
- Knowledge in the use of MDM for iOS device management. Jamf certification preferred, other MDM knowledge acceptable.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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