DESCRIPTION

Provide leadership, management and oversight of the Triton Print & Digital Media Department, a Service Enterprise of Resource Management and Planning. The Triton Print & Digital Media Department Manager will provide direction and management for service areas which includes, but is not limited to communication services in design and production printing, digital publishing, document and other media services, printed and digital advertising, support of campus copiers/multi-functional equipment including full service, maintenance and supply management, Wepa student printing services and campus-wide print/copy control systems as well as a full service printer repair division. Direct and manage strategic planning, budget planning, financial management, customer satisfaction, equipment selection, allocation and distribution, equipment service contract management, service needs identification and development, staff training and development, performance management, space and facilities, health and safety, sustainability initiatives, and administrative information systems direction.

The Triton Print & Digital Media Department Manager will formulate, propose, implement and support business and management goals and procedures for the provision of print production and document capturing services to meet the University mission, and department objectives. Research, plan, and negotiate contracts for tools and resources of the department in fulfilling its role at the University. Analyze and determine impact of current and planned programs. Manage human resources, select and develop a skilled, diverse and customer satisfaction-oriented workforce. Provide leadership and mentoring to Triton Print & Digital Media staff to ensure cooperation and collaboration in support of departmental goals and objectives. Ensure consistency and effectiveness in the execution of established administrative policies and procedures. Evaluate staff performance and take corrective action when necessary. Initiate continuous improvement in all aspects of print production, copy/print service, digital printing, printed and digital advertising, student printing, document capturing services and administrative operations of the department.

The Triton Print & Digital Media Department Manager will use advanced administrative concepts and organization objectives to resolve complex issues. Manage, plan, administer and coordinate the administrative operations of a small to mid-sized department or organizational unit, the operations of which are significantly complex and/or broad in scope. Performance of administrative operations activities are the predominant focus of the position; may supervise support staff or a small number of professional staff within or outside the scope of main business activities (e.g., student services, facilities, etc.). Perform short and long term planning for the function. Regularly work on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. Erroneous decisions or failure to achieve goals result in additional costs, and serious delays in overall schedules.

QUALIFICATIONS

• Bachelor's degree in related area and/or an equivalent combination of experience/training. At least five (5) years of progressive management experience in planning, organizing, and directing a diverse workforce involved in the print production, equipment maintenance/repair and financial operations of a large University, research-setting, and/or large multi-facility, multi-client complex.

• Advanced knowledge, experience and operational skills to manage and direct a complex Copier/Printer Program to include strategic planning, development, budget and manpower needs planning, performance management, call center operations, service provision, inventory management, and production area planning for work flow and production efficiency.

• Advanced knowledge, experience and operational skills to manage and direct a document services unit, to include services development, print production, digital prepress services, laser printing operations, delivery provision and inventory.

• Advanced knowledge of financial analysis and reporting techniques, and/or human resources policies and procedures for staff employees. Proven leadership and organizational skills with demonstrated experience in developing an effective organization of people and resources providing a customer-centered and financially self-supporting service.

• Advanced management skills to support human relations processes including: recruitments, hires, promotions, appraisals, accommodations, disciplinary actions and separations. Ability to make recommendations for all staff salary programs, including range and merits, salary equity requests, reclassifications and applicable award programs.

• Advanced knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.

• Advanced demonstrated knowledge and experience in financial management and accounting practices to develop, implement, analyze, and monitor operating budget. Ability to prepare short and long range forecasts.

• Advanced knowledge of rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and/or personnel management under labor contract(s) and personnel policy. Advanced knowledge of fund accounting, account structure, and general accounting functions related to recharge activities and appropriated funds use.

• Demonstrated experience in independent administration and management including, but not limited to financial and labor management, recharge and student billing systems, customer service, marketing, asset protection, and equipment management.

• Demonstrated ability to develop contractual and working agreements or MOU's (Memorandum Of Understanding).

• Demonstrated ability to develop comprehensive implementation plans or scope of work for product and service delivery.

• Demonstrated ability to negotiate effectively with vendor/suppliers on behalf of the university and department to obtain best values and lowest cost.

• Advanced skills in short- and long-term strategic planning, analysis, problem-solving and customer service.

• Thorough working knowledge of multifunctional devices and printers, cost monitoring and recovery systems, scanners and other document services technologies management.

• Demonstrated experience in evaluation, selection, and implementation of new equipment, software, technology and application to develop and provide essential services. Knowledge of related technology, tools and trends in the following printing industries: office equipment, field service management, digital printing and document finishing, document imaging and data capture, addressing services, and card control access systems.

• Advanced knowledge of databases, spreadsheets, word processing, presentations, web applications, and general computer operating systems. Advanced knowledge of web based applications and IT functionality and resources with ability to interface for development assistance.

• Advanced knowledge of common computer application programs. High proficiency in the use of computer software packages and web-based tools such as, but not limited to: Microsoft Excel, Microsoft Word, Microsoft Access, Outlook and Management Information Systems.

• Advanced critical thinking skills. Advanced skill to work independently and ability to be inventive and creative, including, but not limited to initiating new programs, conceptualizing, organizing, and directing projects, department growth and change. Ability to use discretion and maintain confidentiality.

• Advanced skills in organization and customer service to effectively manage multiple important priorities. Proven ability to organize department work functions in an efficient and effective manner.

• Advanced verbal and writing skills with the ability to compose clear business correspondence and communicate with individual and groups in a professional manner. Ability to influence and persuade all levels of staff.

• Exceptional interpersonal and communication, active listening, and advising and counseling skills to interact effectively with diverse groups including staff, students, faculty, external customers and vendors. Demonstrated ability to maintain exceptional working relationships.

SPECIAL CONDITIONS

• DOJ/FBI and DMV background checks and clearances required prior to employment.

• Must possess and maintain a valid California Driver License and may be required to participate in the DMV Pull Notice Program.