DESCRIPTION

Under the general supervision of the Assistant Director of Admissions (Triton Center Manager), the Triton Center Admissions Officer (TCAO) works in a fast-paced, deadline-driven, high-demand office, which receives in excess of 140,000 applications annually and is engaged in a highly selective admissions process each year. The TCAO is responsible for outreach, recruitment, reviewing first-year and transfer applications, admitted student yield, relations with schools and community and family outreach. The position requires professionalism, skills in presenting information, attention to detail, the ability to collaborate - working in teams, and flexibility.

The TCAO identifies potential students, and provides information on a variety of admissions-related issues to the general public including, but not limited to: prospective applicants, parents, counselors, community-based organizations, faculty and campus colleagues. The TCAO fosters and maintains good working relationships with the public and institutions and organizations involved in outreach and recruitment, as well as serves as a resource to the external community, such as high school and community college counselors, representatives from other universities and UC San Diego advisors and administrators.

Admission Officers independently review and/or evaluate, domestic and international applications, for admission at both the first-year and transfer level. The TCAO uses professional judgment and a comprehensive knowledge of educational processes, including acceptance of transfer coursework from domestic institutions and international educational systems, in determining whether applicants meet requirements for admission.

The TCAO works primarily in the Triton Center. The Triton Center functions as the campus official information center, the focal point for prospective students (first-year and transfer), their families, visitors or others seeking information about the University. The TCAO provides counseling and advising to prospective student visitors and conducts Information Sessions for campus visitors, including educational group tours, on a daily basis.

The TCAO is expected to perform with a high level of professionalism as a representative of UC San Diego and the University of California among many constituencies, often times conveying complicated and/or sensitive information. The TCAO serves as a resource to the staff in Admissions and the campus community for issues related to admission to the University.

QUALIFICATIONS

• Bachelor's degree in a related area and two years' experience in undergraduate admissions, student advising, or student counseling and/or equivalent experience/training.

• Thorough knowledge and experience working with a diverse student population. Ability to interact effectively with a diverse group of prospective students and families, counselors, administrators, the general public and campus community including multicultural and non-traditional populations.

• Ability to interpret and communicate University policies and procedures to prospective students and the public. Ability to interpret broadly written faculty guidelines and use independent judgment in making admission decisions. Aptitude to remain abreast of changes to policy, procedures and adjust to changes as required.

• Ability to conduct professional presentations before large and small groups, representing the University and the Office of Admissions.

• Advanced verbal and written communication skills. Ability to be an active listener and provide excellent constituent/customer service in all interactions - in person, on the phone and electronically, demonstrating professionalism at all times.

• Ability to develop recruitment programs, and design effective materials. Ability to independently organize and implement informational programs for students and parents, counselors, community-based organizations, and the general public.

• Ability to establish and maintain cooperative relationships with schools, universities, community organizations, and other institutions.

• Ability to assess workload, organize and prioritize work to meet multiple deadlines with efficiency and accuracy in a fast paced environment with changing demands and minimal supervision.

• Demonstrated analytical, critical thinking and problem solving skills. Accurate computational skills and ability to interpret and implement policies and procedures when resolving issues.

• Capacity to be precise and pay close attention to detail including the ability to independently review records and develop itineraries, schedules and plan recruitment activities and programs.

• Ability to conduct independent and unsupervised individual evaluations and assessments (domestic and international), and provide admissions counseling for prospective students, admitted and denied applicants, current UC San Diego undergraduates, high school and community college counselors, college advisors and directors of advising, military recruiters and others.

• Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs, at colleges / universities and specifically at UC, and / or specific colleges and schools. Familiarity with educational trends, common and best practices at post secondary higher education institutions across the nation.

• Ability to maintain confidentiality, discretion and exercise good judgment in handling sensitive and confidential matters.

• Detailed knowledge of complex and broadly written guidelines governing evaluation, admission and deferral of freshman and transfer applicants, both domestic and international.

• Ability to interpret broadly written guidelines and use independent judgment in making admission decisions.

• Knowledge of admission-related technology including CRM (Customer Relationship Management) systems. Efficiency in utilizing technology and data to effectively execute the responsibilities of an Admissions Officer, from outreach and recruitment to application review, evaluation and yield.

• Experience in implementing programs and workshops with high schools and community colleges for recruitment and yield purposes.

• Familiarity in the use of a personal computer including the use of the Microsoft Office Suite (Work, Excel, PowerPoint). Knowledge of email systems as a primary form of communication; accomplished skill at navigating the internet for information retrieval.

• Ability to research, analyze and interpret documents from international educational systems, including transcripts, grading systems and curricula. Ability to recognize inconsistencies in academic records including duplication of course content, repetition and falsification.

SPECIAL CONDITIONS

• This position is in-person, on-site.

• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

• Job offer is contingent upon a satisfactory clearance based on background check results.

• Must be able and willing to work evenings/weekends during peak periods as required.

• Must be able and willing to travel both domestic and international.

• Must maintain a valid driver's license.

• Must be able to obtain and maintain a valid passport and/or REAL ID.