Technology and Asset Coordinator - 113086
#113086 Technology and Asset CoordinatorFiling Deadline: Mon 2/7/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
This position will remain open until a suitable candidate is identified.
Initial Review Date: 11/29/21
UCSD Layoff from Career Appointment: Apply by 11/23/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 12/2/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
UC San Diego career employees will have priority consideration for this position. Recruiters will begin to refer qualified internal applicants after the first 7 days of the job posting. Qualified external applicants may be referred to the hiring department, if a qualified pool of internal candidates is not identified and upon the request of the hiring manager.
The Technology and Asset Coordinator provides advanced technical support, business process analysis and procurement oversight for endpoint and IT asset management. This position reports to the Service Operations Manager and is responsible for tracking a multi-million dollar IT asset inventory. Key areas of responsibility are: (a) technical support; (b) IT asset lifecycle management (hardware and software); (c) procurement support for technology assets including software license distribution; and (d) project support. Uses a variety of skill sets to unify endpoint and asset management systems. These efforts directly contribute to making other teams in TDX more agile and responsive in fulfilment of key organizational objectives. Duties include the administration of systems (Snipe-IT, PDQ, Active Directory) controlling and tracking IT assets during their lifecycle (e.g., vendor communication, procurement, operation, disposal); development/maintenance of IT asset management systems, maintaining records for financial controls.
Works with a variety of cross-functional teams and provides project support for endpoint/asset intelligence to fulfill objectives. Responsible for supporting critical operational and financial objectives including: annual computing and technology replacement, annual service agreements/software renewals, technology consultation and procurement support for unique enterprise/service projects. Promotes and maintains high customer service levels at all times.
Partners with and receives guidance from Library Business Services to maintain best practices/policy compliance for procurement and inventory management (including access and usage of supporting technology platforms such as Oracle and CAMS). Creates, submits and reconciles procurement requests through purchase orders and express card transactions. Ensures transaction details are recorded and accounted for in reconciliation efforts. Responds to audit requests for sampled transactions. Reviews and maintains oversight of transactions for the TDX budget. Provides reporting and analysis of past or future activities.
Applies professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.
Additionally, to foster the best possible working and learning environment, all library staff at UC San Diego strive to cultivate a rich and diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural and ethnic backgrounds, and those with disabilities. For more information, please review the UC San Diego Principles of Community [https://ucsd.edu/about/principles.html]. We also encourage the opportunity to build a network of peers that share your similar passions and interests through the UCSD Staff Associations [https://blink.ucsd.edu/HR/services/associations/] network.
Experience conducting escalated, broad technical support. Promotes and maintains high customer service levels at all times.
Experience creating and maintaining inventories, databases, and reports.
Demonstrated skill in configuring, troubleshooting, and supporting escalated end user client systems.
Advanced skill at creating technical documentation for complex processes and applications.
Working knowledge of desktop and business / technical support systems.
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
- Job offer is contingent upon satisfactory clearance based on Background Check results.
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Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
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