Job Description

Payroll Title:
ADMIN OFCR 2
Department:
EXTENSION
Hiring Salary Range
$22.03 - $25.06/hour
Worksite:
Other
Appointment Type:
Career
Appointment Percent:
100%
Union:
Uncovered
Total Openings:
1
Work Schedule:
Days, 8 hrs/day, Monday - Friday, occasional Saturday - Sunday

#114029 Student Services Manager

Filing Deadline: Thu 1/27/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 1/19/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 1/27/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Please submit a cover letter for a complete application.

ADMIN OFFICER 2 - This position has recently been accreted by CX union, and will be a part of that union moving forward.

DESCRIPTION

DEPARTMENT OVERVIEW

The Division of Extended Studies (DES) at UC San Diego is fully self-supporting, operating year-round (12 months of active instruction) with a budget of $47 million annually in primarily fee income. The unit has over 200 career employees, including academic, management, staff and executive, as well as represented and non-represented positions. Many casual or contract employees and student workers also serve in the organization. In addition, DES employs more than 1,000 active by-agreement instructors.

DES operates in 200,000 square feet of managed space, including a large off-campus classroom facility. The unit maintains a robust online learning platform, operating 24/7 with webcasting and video-conferencing capability. DES also has a strong web presence with e-commerce operating 24/7. There are over 60,000 enrollment transactions annually; 35,000 outreach certification transactions and 25,000 service transactions. DES supports a robust network of representatives, agents, and students (both residential and online) around the globe. Along with all of this, DES operates two television stations, a variety of public lecture programs and is active in federal, state, local, and private research and technical assistance programs and activities.

As of Fall 2020, the University has assumed ownership of a major downtown center for which DES is taking full financial and programming responsibility. The 66,000-square-foot building will support a rich mix of campus-based and community programs reflecting the teaching, research and public service mission of UC San Diego: classroom instruction, continuing education, arts and cultural performances, civic events and collaborative community projects.

POSITION OVERVIEW

Under the direction of the UCSD Division of Extended Studies' (DES) Director of Student Services, the Student Services Manager (SSM) has operational authority and management responsibility for the DES Park & Market location. The SSM is responsible for all Student Services location-specific customer-service activities, including student, staff, facility, and program support. The SSM coordinates and participates in activities to promote the ongoing development and training for Student Services staff (including student workers) and participates in budgeting activities including expense control, fiscal forecasting, and operational and strategic planning.

The SSM is responsible for daily operations and oversees registration, ensuring timely and accurate delivery of services, as well as ensuring compliance with university policy and governmental regulations.

  • Overtime may be required during quarterly peak enrollment.

  • Must be willing to work alternating Saturday morning hours (1 to 3 Saturday mornings per month) and occasional Sundays.

  • No vacation time approved during peak periods each quarter.

  • Must be willing to work altered work schedule as required, which will be between the hours of 7:30 AM and 10:00 PM.

QUALIFICATIONS

  • Substantial experience in a Registrar’s Office or academic service unit of a comparably complex educational setting, involving the detailed administration of enrollment services, special projects, and cash control.

  • Knowledge and understanding of higher education, student affairs, and student services principles and practices, preferably in a professional/continuing education or extended studies setting. Experience advising on student services topics including registration, academic records, and government regulations. Ability to interpret and communicate policy and procedural issues to students, families, and staff.

  • Demonstrated experience working with the Federal Educational Rights and Privacy Act (FERPA) and university or college level policies and procedures concerning maintenance, management, access to, and confidentiality of academic records.

  • Demonstrated experience performing fiscal duties such as creating and analyzing budgets, monitoring expenditure and revenue patterns, developing budget projections, and preparing financial reports.

  • Graduation from college with a major in education administration, business administration, or a related field; plus three or more years of administrative management experience; or an equivalent combination of education and experience.

  • Ability to use discretion and maintain confidentiality.

  • Strong leadership, management, and team building skills, including knowledge of organizational behavior and change.

  • Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing. Excellent written communication skills for general correspondence and publications such as detailed information materials, handbooks, and newsletter articles.

  • Working knowledge of common organization-specific and other computer application programs. Expert knowledge of the Microsoft office suite, including demonstrated advanced knowledge of Word, Excel, and PowerPoint.

  • Solid organizational skills and ability to multi-task with demanding timeframes. Ability to work independently, initiate and follow through on tasks, and prioritize activities in a fast-paced environment with multiple interruptions.

  • Ability to use sound judgment in responding to issues and concerns. Demonstrated high-level critical thinking and interpretive skills to analyze situations, define problems, identify concerns, develop, propose and implement solutions.

  • Demonstrated ability to work effectively in a team environment; practicing tact, diplomacy, and flexibility in interaction with persons from diverse backgrounds.

SPECIAL CONDITIONS

  • Job offer is contingent upon satisfactory clearance based on Background Check results.

Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) form will be required.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce. Click here for Details


Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

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