Job Description

Payroll Title:
Hiring Salary Range
$24.68 - $27.02 / Hour
Appointment Type:
Appointment Percent:
CX Contract
Total Openings:
Work Schedule:
Variable, 8 hrs/day, M-Fri & One Saturday per month.

#117586 Student Services Evening Team Lead

Filing Deadline: Wed 8/10/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 7/15/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 7/27/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

The standard shift for this position is 12:00pm to 8:30pm Monday through Thursday, a varying shift on Friday, and alternating Saturdays (no more than 1 Saturday per month). Overtime may be required during quarterly peak enrollment periods. No vacation time will be approved during peak periods each quarter. Must be willing to work altered work schedule as required that may be between the hours of 7:30am and 10:30pm. The home location for this position is on the main campus in La Jolla, however, must be willing to work at University City as well.

A cover letter is required for a complete application packet.

This position will remain open until filled.


Under general supervision of the Student Services Manager (SSM), the Lead Student Services Representative (LSSR) acts as the evening team leader for both staff and student employees. This position provides efficient, high-quality service through the daily management of a team of student workers, including hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem-solving. Assists the SSM with developing, analyzing, and implementing training, scheduling, and reward/recognition programs. With SSM researches, recommends, and implements administrative policies and procedures. Serves as a leader for individual projects and initiatives and independently manages administrative duties related to various Division of Extended Studies partnerships and special services such as PDI, AVID, and the Concurrent Enrollment and UCSD Student Grant Programs.


  • Substantial experience in a Registrar’s Office or academic service unit of a comparably complex educational setting, involving the detailed administration of enrollment services, special projects, and cash control. Experience resolving issues such as semi-complex requests, disgruntled students/instructors, and exceptions to policies.

  • Knowledge of higher education institutions' structure, culture, and mission; knowledge of campus departments, their activities, and the impact of curriculum changes.

  • Knowledge of federal and state laws, including the Family Educational Rights and Privacy Act of 1974 (FERPA) and Americans with Disabilities Act (ADA), as they apply to student records and services.

  • Demonstrated ability to advise students and the general public regarding academic programs, policies and procedures.

  • Extensive knowledge of academic policies and procedures that apply to student records and services.

  • Demonstrated experience researching, recommending, and implementing administrative policies and process improvements.

  • Project management skills to organize and prioritize work assignments and meet departmental deadlines and objectives.

  • Demonstrated experience reviewing resumes, interviewing candidates, training staff, scheduling, and delegating work to others.

  • Demonstrated high-level critical thinking and interpretive skills to analyze situations, define problems, identify concerns, develop, propose and implement solutions.

  • Demonstrated ability to work effectively under pressure to meet deadlines with frequent interruptions and changing priorities. Ability to multi-task working in a high-volume and fast-paced environment.

  • Strong leadership, management, communication, interpersonal, verbal, and written skills, emphasizing tact, diplomacy, and flexibility with persons from diverse backgrounds, including students, faculty, and administration.

  • Expert knowledge of PC Microsoft applications & Windows environments. Demonstrated ability to use PC software for word processing, spreadsheets, and database management (MS Word or WordPerfect, MS Access, MS Excel, MS PowerPoint, and Paradox) at an expert level.

  • Proven work experience showing responsibility for tracking and routing problem-solving.


  • Job offer is contingent upon satisfactory clearance based on Background Check results.
  • Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) form will be required.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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