Job Description

Payroll Title:
Hiring Salary Range
$19.63 - $23.42 / Hour
Appointment Type:
Appointment Percent:
SX Contract
Total Openings:
Work Schedule:
Days, 6 - 8 hours per shift, Monday - Saturday

#119819 Starbucks Shift Lead

Extended Deadline: Tue 11/29/2022

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 11/1/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 11/11/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Job posting will remain open until a suitable candidate has been identified.


As a working team leader in a Starbucks retail operation, contributes to the University Centers success by providing legendary customer service to all customers, Responsibilities include merchandising, stocking, barista, customer service, food production, on-the-job training and quality control.

Creates the Starbucks Experience for all customer by providing customers with prompt service, quality beverages and products, and maintain a clean and comfortable store environment. Basic responsibilities will include any or all of the following: problem-solving in a timely manner, food production, customer service and complaints, data entry, use of Outlook for email and scheduling, placing orders online and by phone, handling staff shortages, equipment and personnel. Will follow established procedures in the absence of the supervisor. In coordination with their supervisor, will be responsible for food production, customer service, controlling labor hours and merchandising.

Work Schedule:

~ Operating needs of the department require varying work schedules, Monday - Sunday, 6 to 8 hour shifts.

~ Schedules require extreme attention to promptness and excellent attendance.

~ Employees may be required to take off during scheduled operational shutdown periods, such as winter closure (Dec/Jan).


  • Exceptional Customer Service and leadership skills with temperament and skill to provide an open climate and create opportunities for employee communication and positive divisional interaction.

  • Knowledge and background in placing online product orders, following par levels

  • Ability to operate an electronic cash register/Point-of-Sale system and prepared daily sales summaries and deposits.

  • Working knowledge of automated retail business system. Proficiency in use of personal computer and standard office applications.

  • Demonstrated initiative to: 1) identify unit level problems and/or needs; 2) develop solutions and/or needs proposals; 3) and implement action plans with limited assistance and input.

  • Demonstrated knowledge of food preparation techniques, including food storage and stock rotation. Skill to create and present food attractively.

  • Demonstrated training and experience as a team leader or demonstrated knowledge and skill in effectively teaching and delegating tasks to student employees, and effectively monitoring their performance.

  • Mathematical, accounting, and cashiering skill to operate cashier, interpret financial data, monthly reports, and make recommendations and proposals for retail prices.

  • Demonstrated organizational skills to effectively manage time.

  • Skill and ability to handle stressful situations, multiple deadlines, and difficult people in a calm professional manner.

  • Knowledge and ability to effectively utilize employees and equipment in daily routines as well as unforseen emergencies.

  • Basic computer knowledge and skills to perform data entry of usage and waste tracking into online data base.

  • Strong interpersonal skills with demonstrated ability to interact and communicate positively with other staff, and customers. Includes ability to build relationships and work as part of a team.

  • Writing skills to communicate procedures, evaluations, and recommendations to management.

  • Analytical and problem-solving skill to identify, research and solve a wide range of work-related problems

  • Knowledge of food related Health & Safety codes and basic sanitation requirements. NRA Sanitation certificate (Food Handler's card) must remain current for duration of employment


  • Operating needs of the department require varied work schedules, (i.e., a.m., p.m., and/or weekend shifts).

  • Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.

  • Job offer is contingent upon satisfactory clearance based on Background Check results.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce.

This position is eligible for full benefits first day of hire:
a) Health/Dental/Vision Insurance.
b) Vacation/holidays (15 vacation days & 13 paid holidays a year).
c) Work/Life Balance.
d) UC Retirement Plan
e) Pet insurance.

For more information about UCSD Benefits and Work/Life.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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