Job Description

Payroll Title:
BUS TCHL SUPP ANL 2 TX
Department:
UC San Diego Library
Hiring Salary Range
$26.81 - $33.33 / Hour
Worksite:
Hybrid Remote
Appointment Type:
Career
Appointment Percent:
100%
Union:
TX Contract
Total Openings:
2
Work Schedule:
Days, 8 hrs/day, Mon-Fri

#119461 Service Desk Technician

Extended Deadline: Wed 2/8/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

UCSD Layoff from Career Appointment: Apply by 10/17/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 10/27/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego career employees will have priority consideration for this position. Recruiters will begin to refer qualified internal applicants after the first 7 days of the job posting. Qualified external applicants may be referred to the hiring department, if a qualified pool of internal candidates is not identified and upon the request of the hiring manager.

This position offers a hybrid work arrangement, which includes a combination of three to four days of onsite and one to two days of remote work.

DESCRIPTION

This position serves as a Service Desk Technician in the UC San Diego Library and reports to the Service Desk Manager. The Service Desk supports and maintains over 1000 endpoints connected to the campus network. This infrastructure includes staff workstations, laptops, shared-use workstations, instructional classrooms, instructional labs, public computing facilities including custom-built computing appliances, custom hardware and software configurations to support essential library specific needs.

Under supervision of the Service Desk Manager, the incumbent will provide excellent technical customer support and is responsible for maintenance, support and troubleshooting for staff computing public computing at 4 Library sites (Geisel, WongAvery, SIO, and Annex). Works to diagnose and resolve hardware, software and printer problems, working independently and in collaboration with Campus ITS. Provides computing assistance and instruction to library staff. Participates in the planning, execution and support of IT projects and programs.

Troubleshoots hardware and software problems with desktop, laptop, and tablet systems. Installs/upgrades operating systems, standalone software, and client/server distributed applications on machines. Responsible for staffing and providing backup to the Service Desk and act as first contact for support requests. Tracks and resolves Service Desk requests, routing requests outside this position's scope to the proper staff within Library ITS/Campus ITS.

Provide on-site support to Library staff and resolve general computing problems (software and hardware), installation of new hardware including computers, printers, scanners, and other peripheral devices. Incumbent will use central management tools to image computers and track asset management of library systems. Incumbent will also assist in maintenance, tracking and registration of IP addresses within the library network. Creates documentation for internal and general user use.

Applies professional business / technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors. Within defined procedures and practices, determines appropriate action.

Our employees enjoy a competitive compensation and benefits package

QUALIFICATIONS

  • Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.

  • Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.

  • Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. This includes diplomacy, tact, and the ability to negotiate effectively. Ability to maintain a courteous and professional demeanor in difficult customer service situations

  • Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.

  • Strong technical knowledge and experience in the installation, configuration and troubleshooting of both Windows and OSX platform hardware, and productivity, system and networking software.

SPECIAL CONDITIONS

Job offer is contingent upon satisfactory clearance based on Background Check results.

Pay Transparency Act Full Salary Range: $55,979 - $90,055 Annually

The University of California, San Diego is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position defined as the Expected Pay Scale. Placement within the Expected Pay Scale is determined by internal equity, relevant qualifications, and collective bargaining agreements (when applicable).


Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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