Job Description

Payroll Title:
BFS - Student Financial Soluti
Hiring Salary Range
$43,900 - $55,900 / Year
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Mon-Fri

#116652 Service Center Operations Analyst

Extended Deadline: Wed 8/10/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

This position will remain open until filled.

UCSD Layoff from Career Appointment: Apply by 5/27/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 6/8/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.

UC San Diego career employees will have priority consideration for this position. Recruiters will begin to refer qualified internal applicants after the first 7 days of the job posting. Qualified external applicants may be referred to the hiring department, if a qualified pool of internal candidates is not identified and upon the request of the hiring manager.

The effects of the COVID-19 pandemic have impacted UC San Diego Campus hiring. UCSD Campus will continue to recruit for essential positions and we ask for your understanding and patience with our application process during this unprecedented time. For more information regarding steps we are taking to keep applicants and staff safe during this time, please click here.


This is an exceptional opportunity to do innovative work that means more to you and those we serve at UC San Diego. Recognized as one of the top 15 research universities worldwide, our culture of collaboration sparks discoveries that advance society and drive economic impact. Best practices and best people at the best place to work! Our candidates come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our organization thrive!


Our organizational core values (People First, Innovation, Integrity, Excellence, Accountability) define the culture at Business & Financial Services and push us to be our best. We’re excited to grow our team and learn from people that want to make a difference. If you love what you do and comfortable with designing for the future, we encourage you to consider joining our progressive organization. We recognize that candidates come with a wealth of experience and talent beyond just the technical requirements of the job. Diversity of experience and skills combined with passion is the key to innovation and excellence. To do great, we have to be great. Our organization places particular emphasis on equity, diversity, and inclusion incorporating exit interview feedback to enhance retention efforts and advance issues affecting the overall staff experience. If you're a team player with bold ideas and execution, now is the right time to connect!


Incumbent serves as Service Center Operations Analyst within Student Financial Solutions (SFS) - a multi-divisional unit of Business and Financial Services (BFS). SFS serves as the central point of contact for student inquiries related to billing, payments, refunds, scholarships, campus ID card, loans, student accounts, and general information related to division process partners such as Financial Aid, Housing, and Registrar.

This position provides oversight of the SFS Customer Service Center to include all inquiries received via email, phone or in-person - approximately 20,000+ inquiries annually. The incumbent serves as a contact to various campus departments on matters relating to financial aid refunds, billing inquiries, direct bank deposit, scholarship and private loan checks ($50M annually), Triton Registration Installment Plan (TRIP), e-check, e-bill and withdrawals. Incumbent serves in work lead capacity for student employees and uses a designated Customer Relationship Management (CRM) platform to facilitate customer support. This position serves in back-up capacity for other Financial Services Analysts. In addition, the incumbent will be involved in departmental projects in varying roles.

To review the full job description for this position, please visit:

You are encouraged to review additional information about our organization:

About UCSD:

  • Occasional evenings and weekends may be required.

  • Overtime may be required.


  • Working knowledge of financial processes, policies and procedures.

  • Strong knowledge of financial data management and reporting systems. Ability to use varied computer interface systems and software programs; comprehensive knowledge of sophisticated billing system.

  • Demonstrated experience in working with financial ledgers, performing fund reconciliation and meeting required federal, state requirements.

  • Ability to analyze data to provide statistical analysis and recommendations for process improvement; including the ability to present related results to management.

  • Proficiency in Microsoft software applications (Word, Excel, Outlook, PowerPoint).

  • Excellent interpersonal, verbal and written communication skills.


  • Job offer is contingent upon satisfactory clearance based on Background Check results.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce. Click here for Details

NOTE: Salary placement is determined by the top candidate’s overall qualifications/relevant experience, market data and internal equity.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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