Job Description

Payroll Title:
Hiring Pay Scale
$85,000 - $138,500 - Year
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hour shifts, Monday - Friday

#126115 Senior ServiceNow Developer - Remote

Extended Review Date: Mon 11/27/2023

UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 10/31/23 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 11/7/23. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Candidates hired into this position may have the ability to work remotely.

This position will remain open until filled.


Under direction of the SN Manager, responsible for managing and maintaining the UC San Diego Health ServiceNow application for Information Services. Works with other UC San Diego Health departments to assess current state processes and tools to define ServiceNow requirements, and develop, configure and maintain the ServiceNow platform in order to support these requests. Responsible for the delivery of end-to-end solutions within ServiceNow, including architecting technical implementations of IT and business processes, and coordinating those efforts with IT Management and UCI SN administrators. Serve as the lead in loading, manipulating and maintaining data between ServiceNow and other systems.

Primary Responsibilities:

Serves as the primary point of escalation for the Health ServiceNow team. Ensures system stability, integrity and compliance. Mentors Junior Developer(s) to ensure quality of work and serves as a technical team lead. Develops ServiceNow software solutions and Service Portal pages using JavaScript, AngularJS, Bootstrap, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS. Analyze, understand, and provide requested enhancements to existing ServiceNow applications. Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc. Provide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysis. Facilitate and support the rollout of new applications and enhancements in ServiceNow. Advise functional and administrative teams on design, development and overall ServiceNow best practices. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow.


  • Nine (9) years or more of related experience, education/training combination of ServiceNow and applications development; OR a Bachelor’s Degree in related area plus five (5) years of related experience/training combination of ServiceNow and applications development.


  • Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).

  • ServiceNow Administrator Certificate.

  • Experience with REST API development.

  • Knowledge of Lean Six Sigma and project management methodologies.

  • Excellent project leadership and management skills.

  • Experience in a healthcare environment.

  • Familiarity with Notifications, Data Policies, UI Actions, Business Rules, Client Scripts and Script Includes.

  • Experience dealing with custom portal widgets.

  • Understanding of agent workspace and/or configurable workspace.


  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $71,000 - $160,000 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $34.00 - $76.63

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

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