Senior Experience Data Analyst - Remote - 117458
As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.
#117458 Senior Experience Data Analyst - RemoteExtended Deadline: Mon 10/3/2022
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
UCSD Layoff from Career Appointment: Apply by 7/26/22 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 8/5/22. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open until filled.
Candidates hired into this position may have the ability to work remotely.
The Senior Experience Data Analyst is Involved in analyzing complex business problems using data to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences, develops forecasts, recommendations, and strategic/tactical plans based on business data and market knowledge, and works with business and/or clinical units to understand and prioritize data and information requirements. The Senior Experience Data Analyst creates specifications for reports and analysis based on business needs and required / available data elements. Optimizes the performance of enterprise business intelligence tools by defining data to filter and index that add value to the user. Develops business cases to support enterprise-wide business intelligence solutions. Applies skills and experience as a seasoned business analytics professional to projects of medium size at all levels of complexity, or to portions of large, multidimensional projects.
The Senior Experience Data Analyst plays a lead role in Patient Satisfaction Survey project management and other related patient satisfaction activities for the UCSD Health System including the standardized patient experience surveys, HCAHPS and other publically reported survey requirements, development of Customer Service Standards, and other projects as identified internally or required via external regulations.
The Senior Experience Data Analyst actively advances UCSD Health System’s patient satisfaction/customer service program through team leadership and membership, data analysis, and proactive problem-solving. Designs strategies for 1) extracting and managing patient satisfaction/patient complaint data from disparate sources, 2) aggregating and analyzing it to meet organization-wide patient satisfaction goal requirements and to identify areas for improvements, and 3) disseminating patient satisfaction information Health System-wide including over 80 ambulatory practices, the Emergency Department, Inpatient Specialties, and 35 Inpatient units at both the UCSD Medical Center - Hillcrest and La Jolla campus.
The Senior Experience Data Analyst is the primary Health System contact for using patient satisfaction scores to analyze data. The Analyst determines if organization-wide and individual departmental patient satisfaction goals have been met and identifies performance improvement opportunities. Reports to the Director of Experience Strategy and supports the work of selected Health System patient satisfaction improvement committees and activities. Responds to complex patient inquiries, and exercises appropriate judgment in complex situations. Supports Patient Rights and Responsibilities. Role models excellent interpersonal communication skills and problem-solving with a focus on teamwork and collaboration. Performs data extraction and analysis to support the department. Responsible for ensuring HIPAA compliance for the database and department activities. Performs other related duties as required.
Bachelor's Degree in business administration or related area and / or equivalent experience / training.
A minimum of (3+) three or more years of relevant experience.
Thorough knowledge of business intelligence functions, analytics, industry standards and best practices.
High degree of computer literacy and competence in using Microsoft Word, PowerPoint, and Outlook. Expert in Excel - charts, pivot tables, linking workbooks, etc.
Demonstrated experience with designing and writing survey questions.
Experience with Data visualization (i.e., Tableau, infographics, etc.).
Proven experience with qualitative analytics.
Experience analyzing voice of the customer data
Strong communication skills (verbal and written) needed to interact professionally and effectively in the work environment and effectively and accurately share patient feedback.
Excellent organizational and time management skills, with the ability to adapt to changing priorities, manage numerous diverse projects simultaneously, meet deadlines, and apply creativity (originality) in problem-solving
- Master’s Degree.
- Experience with NRC or another Experience Survey Vendor.
- Experience with Qualtrics.
- Project Management experience.
- Experience in Healthcare.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
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UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Job Reference #: 117458