Job Description

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#115377 Senior Complaint Resolution Officer - Health

Extended Deadline: Mon 8/22/2022

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy

Recognized as one of the top 10 research universities worldwide, a culture of collaboration sparks discoveries that advance society and drive economic impact. Best practices, best people at the best place to work! Our team is looking to add an extremely creative individual as the next Senior Complaint Resolution Officer- Health. If you are a strategic leader with an innovative mind, we want you!


The Office for the Prevention of Harassment & Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty, and staff that is free from discrimination and harassment on the basis of protected categories. OPHD’s mission is to educate the entire UC San Diego community about these issues and to assist with prevention efforts, and prompt and effective resolution of all complaints. OPHD provides analysis and guidance in all areas pertaining to institutional compliance with federal and state laws, and University of California nondiscrimination policies. Reporting directly to the Chief Ethics and Compliance Officer, OPHD conducts civil rights investigations and guides senior campus leadership in all Vice Chancellor areas, including Health Sciences and the Medical Center.


The Senior Complaint Resolution Officer - Health (Sr. CRO) reports to the Associate Director and Deputy Title IX Officer - Health within the Office for the Prevention of Harassment and Discrimination (OPHD). Under general direction, the Senior CRO - Health assumes major responsibility for complaint resolution and investigations that respond to informal and formal complaints of harassment and discrimination of individuals in protected categories. Drawing on a strong legal background and expertise in UC and UC San Diego policies, the incumbent is one of the lead health resources for matters pertaining to harassment and discrimination. They provide sound legal analysis and development of local policies and guidelines; mandated reporting; investigations and complaint resolution; and the development of associated trainings and briefings for leadership. The incumbent addresses formal and informal complaints and inquiries, assesses concerns, and consults with the university senior leadership.

The incumbent exercises independent judgment in the intake, informal and formal investigations, and resolution of complaints and in establishing strategies for the resolution of identified problems. They provide impartial consultation, conflict resolution, and problem solving in response to informal and formal complaints and inquiries received from members of the health communities and affiliates including faculty, staff, students, and parents. They recommend to the Associate Director - Health and Director of OPHD, where appropriate, directly to health administrators or other individuals changes to policies and procedure to insure institutional equity and fairness and adherence to federal and state laws.

The incumbent is responsible for ensuring compliance with UC, UC San Diego and Federal regulations and policies, including, but not limited to, Title IX. The incumbent provides complaint resolution and investigations to new and complex cases, as well as performs dispute resolution and training program development, and legal research and analysis for OPHD matters pertaining to equal opportunity, discrimination, and sex offense prevention and provides analytical support for special projects.

The incumbent develops, implements, coordinates and evaluates education programs regarding harassment and discrimination based on protected categories for the UC San Diego Health Sciences and Medical Centers.


Please submit a cover letter for a complete application.

  • JD or Advanced Degree, or an equivalent combination of education in the field/specialty.

  • Demonstrated best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports. Experience conducting investigations in higher education and/or medical setting preferred.

  • Experience investigating sexual harassment or equivalently sensitive allegations in an empathetic and confidential manner. Thorough knowledge of the complexities of sexual harassment, including sexual violence, in the educational or employment setting.

  • Proven skill, sensitivity and experience interacting with constituents who are diverse in characteristics such as age, education level, race, gender identity and expression, ability, and socioeconomic backgrounds in a culturally-competent manner.

  • Strong skills in and working knowledge of conflict resolution, problem-solving techniques, screening, interviewing, advising and investigation. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.

  • Demonstrated written and oral communication skills; skill-building rapport in an open, friendly, and accepting way; attentive listener.

  • Ability to present complex issues in a clear and concise manner, both in writing and verbally for presentation or review by senior leadership.

  • Comprehensive knowledge of federal and state laws and regulations, case law, and guidance related sexual harassment in the educational or employment setting, or of substantially similar laws and regulations.

  • Ability to gather and organize information, conduct analysis, and make recommendations on issues that are complex in nature; critical thinker. Ability to apply policy and legal concepts to issues.

  • Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).


  • Must be able to work nights and weekends, as needed, and various locations based on the 24-hour Medical Center’s business needs.

  • Job offer is contingent on clear Background Check.

  • Must have access to reliable transportation.

  • Occasional evenings and weekends may be required.

  • Position is designated "Confidential" within the meaning of the Higher Education Employer/Employee Relations Act (HEERA).

  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requiring to Report Child Abuse prior to commencing employment. CANRA Penal Codes and related definitions, requirements, and responsibilities may be obtained online.

  • This position has been identified as a Campus Security Authority pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), and requires immediate reporting of Clery Act crimes occurring on Clery Act geography to the UC San Diego Police Department (UCPD). It is the responsibility of the CSA to ensure they obtain proper training in order to fulfill their reporting responsibilities as required by the Clery Act and University policy, and to complete and submit the required reports to the UCPD without delay.

Our employees enjoy competitive compensation packages and educational opportunities in a diverse, stimulating workforce. Click here for Details

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

Application Instructions

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